About the role:

 The holder of this role will ensure that only creditworthy clients are approved for our high-value solar products through the Pay-As-You-Go (PayGo) financing model. He/ She work will play a key role in upholding our credit standards by thoroughly assessing client eligibility, verifying backend tickets, and ensuring customers are well informed. 

What you would be expected to do:

Prospect Client Verification Calls. Approves or rejects prospects.

Decision-Making. Based on client feedback, approve or reject the prospect’s eligibility for product issuance.

Backend Verification Tickets. Ensuring Installations, Payment confirmation, and Document verification are done correctly..

Customer Issue Escalation. Address questions and concerns raised by clients during calls and escalate unresolved or urgent issues to the relevant departments.

CRM and Systems Management. Accurately log interactions, update progress, and navigate multiple tabs and tools (CRM systems, call platforms, photo review portals) simultaneously.

You would be a strong candidate if you:

Possess a diploma or Bachelor’s degree in Business, Communications, Finance, or a related field.

Have at least 1–2 years of experience in customer service, credit vetting, or call center operations. Experience in solar/asset financing is a plus.

Demonstrate excellent verbal and written communication skills in English and Swahili.

Have strong people relations and decision-making skills, attention to detail, and the ability to assess verbal cues and establish creditworthiness.

Are flexible to work in rotational shifts, including weekends and public holidays.

Have the ability to multitask effectively and handle multiple systems and screens simultaneously.

Are proficient in using CRM tools, call center platforms, and Microsoft Office Suite.