Account Management Lead

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Company Details
Name:Glovo
Industry: Information Technology and Services
Description: Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on-demand courier service that purchases, picks up, and delivers products ordered through its mobile app.[1] It aspires to be a multi-category lifestyle app with food delivery being the most popular offering
Job Description

THE JOURNEY

 

Build and maintain relationships with Top Glovo’s Partners in the country - establish excellent relationships through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews)

 

Draw and execute plans, making your partners grow through deep technical understanding of Q-commerce delivery model, marketing activations and assortment performance (e.g., selling items, Average Order Value, Conversion Rate, etc.)

 

Be responsible for our partners business performance, analyze their main KPIs and ensure growth

 

Prepare reports and dashboards to present to partners / use as source of operational improvements

 

Get feedback from our partners and translate it into product, marketing and operations improvement

 

Onboard new partners on our platform by providing them all the necessary tools and information

 

Meet monthly and quarterly objectives defined by the company

 

Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

 

Report to the Head of Q-commerce

 

WHAT YOU WILL BRING TO THE RIDE

 

5+ years of experience in managing large corporate accounts, with multiple stakeholders and objectives

 

Knowledge of the Retail & Grocery industry is a significant plus

 

Passion for technology, tools, and technical solutions to problems is highly appreciated

 

Proactive, organized, and obsessed with detail and accuracy

 

Problem solving with high analytical and commercial skills

 

Have excellent communication and negotiation skills

 

Autonomous and self motivated who is able to work in a highly demanding environment

 

Computer literate; good knowledge of Google Docs, MS Office and Salesforce

 

Full proficiency in English is a must

 

 

 

Education: Degree, Diploma
Employment Type: Full Time
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