Job Description

The Cluster Director of Talent & Culture is a pivotal executive leadership role responsible for shaping and steering the comprehensive Human Resources strategy across Fairmont the Norfolk and Fairmont Mara Safari Club.  Responsibilities and essential job functions include but are not limited to the following:

Serve as a proactive and strategic business partner to the Cluster General Manager and Executive Committees of both hotels, providing expert counsel and insights on all people-related aspects.

Contribute significantly to the overall strategic direction, business objectives, and operational success of the cluster. 

Guide management to formulate and fairly implement appropriate human resources policies and procedures.

Ensure full compliance with Fairmont T&C standards and all relevant local legislation.

Foster a high-performance, inclusive, and engaging work environment that aligns with Fairmont’s values and standards.

 Lead the development and execution of a compelling colleague engagement strategy across the cluster.

Actively promote a high-performance culture that encourages innovation, collaboration, and continuous improvement.

Role model the company’s values and exhibit professional leadership skills, providing counsel and coaching on job-related issues, career development, performance management, and conflict resolution where necessary.

Develop and implement a comprehensive talent strategy for the cluster. 

Encompass robust talent acquisition, proactive succession planning for critical roles, and tailored leadership development programmes designed to cultivate a strong internal talent pipeline and ensure future organizational capability.

Maintain a systematic recruitment and selection process, with a primary focus on providing development opportunities and promotions from within the company, with external recruitment as back-up.

Establish an effective external recruitment procedure to obtain the best talents in the marketplace at competitive, but responsible remuneration packages

Oversee all Human Resources operations.

 Manage the Human Resources department ensuring activities are in line with operational stipulations/initiatives of Fairmont and Accor.

Ensure all practices are complete, in keeping with local legislation and ensure adherence / compliance of relevant legal statues/returns.

Route documentation to relevant offices in a timely manner and oversee the timely and confidential management of employee data

Adhere to all hotel and company policies, procedures, and brand standards at all times.

 Maintain the highest standards of personal presentation, grooming, and hygiene.

 Contribute to the delivery of an exceptional luxury guest experience through high standards of service and professionalism, whether in guest-facing or support roles.

Comply strictly with all health, safety, and security policies and procedures to ensure a safe environment for guests and colleagues.

Be mindful of and contribute to the hotel's environmental and sustainability practices.

Qualifications

Previous experience as a Director of Human Resources

University/College degree in a related discipline

Full Membership of IHRM (Institute of Human Resource Management) and CHRP (Certified Human Resource Professional) is required.

Self-confident, creative and proactive, able to prioritize and make effective decisions.

Excellent interpersonal and communication skills, both written and verbal

Ability to build strong relationships, interact and influence others at all levels of the organization

Ability to gauge talent and a candidate's potential fit within in the company Highly organized and able to prioritize and meet deadlines.

Computer literacy a must, with a strong knowledge of Microsoft Office suite essential.

Previous experience in Kenya desirable