Responsibilities

Lead end-to-end product lifecycle management from ideation to launch and post-launch support.

Ensure that all product pricing is aligned with current business requirements 

Monthly review of performance and productivity of all services across all KPIs and business customer segments including postpaid individuals and formulating robust Usage & Retention initiatives ensuring a good return of investment for the business 

Test and validate all new products including changes in pricing before actual roll out

End to end management of product life cycle for all existing and new products including user tests for new products, approvals and documentation for change requests

Develop value proposition for B2B mobile money payments to grow penetration of services

Build collaborative relationships with internal stakeholders to ensure customer satisfaction

Drive the bid process management including aligning with sales heads on the list of bid opportunities, maintain records, ensure due compliance, manage escalations, support with the fulfilment and delivery of won bids 

Launch trade engagement programs, build third party alliances and representation in trade forums for customer acquisition

Qualifications

Business Degree, tech savvy with excellent skills in advanced Excel 

Good planning & organization skills with Project Management experience 

3-5 years' experience in marketing & product management within telecommunication industry

Business acumen with good communication skills

Working knowledge of business planning, financial analytics and budgeting processes

Customer centric with strong problem-solving skills

Ability to lead a team and work as part of a team

Good interpersonal skills; able to engage at all levels