Our client, Stawi Experiences Limited is seeking to hire a Customer Success Representative who will be the glue between clients and the delivery team. He/She will  manage communication, track follow-ups, handle documentation and support proposals and sales efforts. You will ensure client expectations are met, communication is clear  and nothing slips through the cracks.

Key Responsibilities:

Schedule and manage client meetings

Take minutes and track follow-up actions across teams

Draft and send proposals and quotations

Manage email correspondence and communication logs

Ensure timely follow-up and delivery of documentation

Support the Event Manager and Creative Lead on proposals

Maintain client relationship tracking and support sales conversion

Required Specifications:

3 years in client service, sales support or account management in an agency or event company is mandatory

Strong skills in written and verbal communication, calendar management and document handling

Proficiency in Microsoft Office/Google Workspace and ability to work across teams

A friendly, reliable, and detail-oriented professional who takes initiative and follows through

Ability to manage multiple tasks

Strong organizational skills with the ability to manage multiple client accounts and deadlines simultaneously