• Manage the front office space to engage walk-in clients and coordinate with the sale executives to confirm orders, payments, and products dispatch from the production site.

Job Description

• The administrator will respond to customer inquiries through phone calls and emails in order to keep the business’ operations running smoothly.
• To coordinate client interactions and visits in the production site by welcoming them and addressing their issues and showcasing our products.
• Communicate with the sale executives to confirm availability of different products in the production site.
• Accurately record and document different orders from the sales executive in the field for preparation for dispatch.
• Liaise with the accountant to confirm payment of client orders before dispatch from the production site.
• Coordinate and ascertain timely and orderly dispatch of customer orders to satisfy their   needs.
• Develop and maintain an accurate client database for the company.
• Handle and manage company compliance regulations to NITA, WIBA, Health & Safety aspects.
• Maintain and present minutes of integral meetings such as Health & Safety.
• Liaise with the sales executives in field to enhance efficiency and business performance through timely ordering, payment, and orders dispatch.
• Coordinate with the loading department to enhance efficient delivery of different company products to our clients.
• Coordinate orders dispatch with the loading and sales departments.
• Periodically call clients to confirm products reached them in the best states.
• Interact with customers and handle customers’ inquiries.
• Regularly liaise with clients via telephone, email, conference calls or face-to-face.
• Coordinate activities throughout the office to ensure efficiency and maintain compliance with company policy.
• Promote products, services, and content over social media.

Job Requirements

EDUCATION

•  Bachelors in Sales and Marketing or a related course
• 4-5 years of related experience in a similar capacity
• Experience in Microsoft office.
• Use of social media platforms and analysis tools such as Canvas is an added advantage.