What You'll Do

Strategic IT Planning

Implement IT strategies aligned with global goals

Conduct regular audits to optimize tech operations

Roll out policies, procedures, and standards to elevate IT practices

Infrastructure & Systems Management

Deploy, and maintain networks, servers, and systems

Guarantee system security, performance, and uptime

Lead IT help desk operations and provide timely reports

Tech Innovation & Capacity Planning

Stay ahead of industry trends and tech advancements

Assist in hardware/software upgrades and lifecycle planning

Collaborate with project managers on IT capacity needs

IT Service & Stakeholder Support

Resolve IT issues efficiently to ensure smooth service delivery

Maintain high stakeholder satisfaction levels

Build strong relationships across departments and with external vendors

Cybersecurity, Risk & Compliance

Implement cybersecurity protocols to protect data and systems

Develop and maintain disaster recovery and business continuity plans

Ensure compliance with data privacy and industry standards

Qualifications

What You Bring:

Degree in IT, Computer Science, or related field

Strong foundation in AWS and cloud infrastructure

Keen interest in networks, cybersecurity, and emerging tech

Proactive, self-driven, and research-oriented mindset

Excellent communication and stakeholder engagement skills

Bonus Points For:

AWS certifications (Solutions Architect, SysOps, Security)

4 years+ Experience in BPO or service-based industries

Familiarity with cybersecurity frameworks and regulatory compliance

Help desk and IT service management experience

Project or vendor management exposure