Key Performance areas and Main Responsibilities

Digital Literacy & Training Support

The officer will lead initiatives to equip SOS Programme Participants and staff with training courses and certification of digital skills under ICDL & Cisco NetAcad .

Conduct pre- and post-assessment evaluations to measure skill improvement and certification success rates.

Assist in delivering digital literacy training, including basic computer skills, productivity tools, and cybersecurity awareness.

Support the coordination, administration, and tracking of digital training programmes.

Provide ongoing mentorship and support for participants through blended learning methodologies, including face-to-face, hybrid, and online training models.

Prepare training reports and student status and share with line manager.

ICT & Digital Services Support

Provide technical support for virtual workshops, webinars, and online learning initiatives.

Help coordinate and facilitate virtual events, managing platforms like Microsoft Teams and Zoom.

Provide basic ICT support, troubleshooting technical issues and escalating when necessary.

Assist in maintaining well-functioning ICT infrastructure, including computers, networks, and digital collaboration tools.

Support document digitization and content management on SharePoint.

Assist in event digital logistics, technical support, and IT preparations.

Maintain effective communication with stakeholders and compile reports.

Required knowledge, skills, qualifications, ability and behavioural competencies

A minimum of three years relevant work experience.

Knowledge of digital literacy and employability skills training methodologies.

Understanding of ICT and software applications.

Familiarity with TVETA compliance standards.

Knowledge of face-to-face, hybrid, and virtual training methodologies.

Awareness of best practices in adult education and training.

BSc degree in Computer Sciences/ Information Technology/Information Systems.

Preferred Certification in Microsoft (MCSE/MCSA) or equivalent.

Preferred ICDL Certified trainer or equivalent digital literacy certifications or hands-on training experience.

Advanced knowledge of Microsoft Windows client operating systems.

Advanced knowledge of Microsoft Office products.

Hands-on experience with Microsoft Office 365 services.

Proven experience in conducting training on Microsoft Office, Microsoft Client operating systems and productivity tools.

Proven experience managing ICT training.

Willing to Certify new technology training in the shortest possible time.

Excellent verbal and written English language skills. French/Spanish is a plus.

Relevant three years of experience in ICT training.

Preferred Certified Trainer for Microsoft Office Applications and Office 365 Applications or equivalent.

Preferred Certified Trainer for Microsoft Operating systems.

TVETA compliance is an added advantage