The Sales and Collections Interns will collaborate closely with Loans Officers and Collections Officers to meet demanding targets and deliver exceptional customer service to our small business and entrepreneur clients.

Roles & Responsibilities

Work in pairs with Loans Officers and Collections Officers

Support and maintain an excellent work environment to achieve branch targets

Deliver first rate customer service

Build excellent relationships with customer-partners and opinion leaders in catchment area

Assist in accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities

Assist in contacting debtors to receive payment

Assist in following up on defaulters to recover payments

Carry out customer education and maintain relationships

Assist in maintaining exhaustive and accurate Debt Management Forms

Assist in renegotiating payment schedules or obtaining funds from relatives via responsible relative or other means

Assist in spoof calling

Forward defaulter files to HQ collectors on appropriate date

Required Skills for a Sales and Collection Intern

A good level of general education- Diploma or degree

Computer literacy

Education background in sales/Marketing

Experience in a related field will be an added advantage

Experience in a financial institution and dealing with customers at the bottom of the pyramid will also be an added advantage

Ensuring active support in Sales and Business Development

Enforcement of contract and repayment obligations

General support to all tasks