Client Relations Manager

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Company Details
Industry: Hospital & Health Care
Description: Located in Parklands Area in Nairobi, M.P. Shah Hospital is a modern 210-bed facility which is home to highly skilled and experienced specialists and professional medical staff. For generations, we have been ranked among the best private hospitals in Kenya because of our excellent standards and the high quality of services and personal care we provide. , We are pacesetters in our field, inspired by our core value of care. We care about the dignity of our patients and strive to become a one-stop healthcare provider in East and Central Africa. We operate under the umbrella of the Social Service League which is a non-racial, non-religious, non-political charitable institution. The scope of the social service league includes the main hospital in Parklands, the Village Market Medical Clinic, and the Dinshaw Byramjee Dispensary and Dental Unit located in Nairobi downtown, at Ronald Ngala Street.
Job Description

Duties & Responsibilities: 

  • Business Development – Will develop, implement, and deliver business development targets as per the sales plan by mapping and reviewing prospects, attending pitch meetings and reviewing engagement contracts. The jobholder will also conduct regular need-based market research to gather relevant data in order to analyse products, services, competition and trends. 
  • Client Relationship Management – Will establish and maintain business relationships with consultant doctors and medical fraternity, insurance companies and corporate clients 
  • Communication and reporting – This will entail effectively communicating and promoting products, services, packages, plans, features and benefits to the existing and prospective clients. The job holder will also compile and maintain reports as necessary for decision meaning 
  • Team Management – The successful candidate will guide, mentor, motivate and supervise the client relations team to accomplish their tasks and meet performance targets 

Qualifications & Requirements 

  • A minimum of a bachelor’s degree in business administration or any other related field. 
  • At least 5 years’ working experience in a similar role, in business development and team management. Experience in the Health Industry is preferred. 
  • Should also possess/demonstrate the below competencies: 
  • Good analytical and negotiation skills. 
  • Customer orientation and ability to adapt/respond to different types of characters. 
  • Excellent interpersonal and presentation skills. 
  • Ability to multi-task, prioritize, and manage time effectively. =
  • Excellent Public Relations and Relationship building acumen.
Education: Degree, Diploma
Employment Type: Full Time
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