Role Responsibilities

Apply a structured change management approach and methodology for the people side change caused by the project and change efforts.  

Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.  

Conduct detailed impact analysis in relation to changes of procedures, systems and organizational structure.  

Identify potential business risks and anticipated points of resistance and develop specific plans to mitigate or address the concerns.  

Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.  

Develop a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.  

Support the execution of plans by managers and business leaders.  

Be an active and visible coach to executive leaders who are change sponsors.  

Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.  

Identify resistance and performance gaps, and work to develop and implement corrective actions.  

Create and enable reinforcement mechanisms and reward systems for acknowledgement of success.  

Work with project teams to integrate change management activities into the overall project plan.  

Work with communication, training and HR professionals in the formulation of plans and activities to support project implementation.  

Work hand in hand with the project, operational or workplace strategy team

Liaise with various JLL and CRES or other SCB stakeholders

Key Competencies

Demonstrate leadership potential, communication skills and relationship management skills with other employees and clients; interact effectively and professionally with vendors, consultants, and clients.  

Understand and lead JLL’s behaviors and demonstrate ability to effectively deliver complex change management projects; deliver continuous improvement; build trust and credibility by delivering on commitments, operating with integrity, and delivering outstanding results.  

Problem Solving/Analysis, Executive presence and comfort interacting with individuals at all levels.

Detail oriented, confident, dependable self-starter with exceptional organizational skills.

Self-awareness, strong work ethic, and empathy Conflict management skills with ability to work under pressure, while acting in a calm manner

Minimum of 5 years change management experience, preferably from a s

ervices firm background;