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Pharmacy Assistant – Medical

Nairobi, Kenya
Company Details
Industry: Banking
Description: CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi
Job Description

PURPOSE:

Responsible for supporting the daily operations of CIC pharmacy, ensuring smooth workflow, and delivering high-quality pharmaceutical care.

PRIMARY RESPONSIBILITIES:

Medication Dispensing & Preparation

  • Accurately interpret and dispense prescription medications in compliance with legal and ethical guidelines.
  • Identify and address potential drug interactions, contraindications, and adverse effects.
  • Prepare and compound pharmaceutical products as per prescriptions.

Inventory Management:

  • Monitoring and managing pharmaceutical inventory to prevent shortages and overstocking.
  • Ensure proper storage conditions for medications, adhering to safety and quality assurance standards.
  • Assist in the procurement and restocking of pharmaceutical supplies.

Patient Counseling:

  • Provide clear and comprehensive medication counselling, including proper usage, potential side effects, and drug interactions.
  • Educate patients on over-the-counter medications, supplements, and general health concerns.
  • Promote adherence to prescribed medication regimens for better therapeutic outcomes.
  • Offering advice on over-the-counter products, supplements, and health- related concerns.

Health and Wellness Promotion:

  • Coordination and management of wellness initiatives such as CIC Dawa Mlangoni and the CDM program through timely drug delivery.

Collaboration with Healthcare Professionals:

  • Collaborating with service providers to optimize patient
  • Communicating effectively with prescribers to clarify and discuss medication-related issues.
  • Review and provide technical support on pharmacy prescriptions and such claims

Customer Service:

  • Ensuring a positive and welcoming environment for
  • Addressing customer inquiries and concerns with professionalism and
  • Resolving issues related to medication availability, insurance, and prescription refills.

Compliance and Recordkeeping:

  • Ensuring compliance with all pharmacy laws, regulations, and
  • Maintaining accurate and up-to-date patient records and prescription
  • Participating in quality assurance and continuous improvement

Continuing Education:

  • Staying informed about new drugs, treatments, and healthcare
  • Committed to Continuous Professional Development.
  • Participating in continuing education programs to maintain and enhance professional competence.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

  • Education    Diploma in Pharmaceutical Technology    Diploma in Pharmaceutical Technology from an institution recognized by the Pharmacy and Poisons Board.
  • Professional Qualification    Registered with the Pharmacy and Poisons Board with a valid practicing license.
  • Computer literate in MS Office and other office applications
  • Strong knowledge of pharmaceutical laws and regulations.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with attention to detail.
  • Proficiency in medical software and inventory management systems.
  • Proficiency in serving and billing Insurance claims.

Experience Required:

 Description    Required years of experience

  • Relevant experience in Retail Pharmacy Operations    2-3 years

Closes: March 28, 2025

Education: Degree, Diploma
Employment Type: Full Time

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