Posted:3 hours ago
By:Hiring Kenya
Company Details
Industry:
Banking
Description:
Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achieve in the medium term. With a heritage of over 150 years, we have an on-the-ground presence in 20 countries in sub‑Saharan Africa; fit-for-purpose representation outside Africa; and a strategic partnership with the Industrial and Commercial Bank of China (ICBC). In line with the realities of risk, regulation, technology and competition that characterise our operating context, we continue to invest significantly in our diversified operations; our people and culture; our systems and infrastructure; and our brand. In doing so, we understand that our commercial success and social relevance over the long term depends on placing our clients at the centre of everything we do, and ensures that the outcomes of our activities are a catalyst for growth on this continent we call home. The long-term foreign currency ratings for The Standard Bank of South Africa, the single largest operating entity within the Standard Bank Group, are: Fitch Ratings BBB- (negative), Moody’s Baa2 (negative) and Standard & Poor’s BBB- (negative). The group is listed on the JSE Limited, share code SBK, and the Namibian Stock Exchange, share code SNB. The largest bank in the world, ICBC, is a 20.1% shareholder in the group. Other than the 20.1% ICBC shareholding, 32.9% of Standard Bank’s shareholder base is foreign. We subscribe to the Code of Banking Practice, a set of principles governing banking in South Africa and ensuring the highest standards of professionalism, integrity and fairness.
Job Description
- To support the Relationship Manager (RM) with the day to day running and maintenance of an allocated portfolio, by providing a central office-bound contact point to the customer.
- Ensure that all documentation is up to date and contains all relevant information.
- Manage the risks associated with new accounts, mandates and specimen signatures by adhering to risk and compliance requirements
- Maintain accurate and up to date databases, spreadsheets and client account information.
- Determine any additional customer demand that could be met whilst interacting with the customer. Refer all leads for new business opportunities to the RM.
- Adhere to required compliance, legislative, regulatory, etc. requirements e.g., KYC.
- Ensure that all new service requests (queries and complaints) are logged correctly and actioned within agreed timelines.
- Stay abreast of the banks’ products and services in order to match customers’ needs with the bank’s offerings.
- Explore alternative solutions in the event of declined facilities from Credit where feasible and prepare motivation for RM consideration.
Qualifications
First Degree
Experience Required
- 3-4 years Previous portfolio management experience servicing a portfolio for Business or Commercial Banking clients.
- Experience in a Branch sales and/or service role.
- Experience in preparing Credit motivations and understanding of lending principles.
Education: Degree, Diploma
Employment Type: Full Time