PURPOSE:

Reporting to the Group Head of Business Change & Transformation, the role holder will be responsible for successfully implementing projects within existing constraints to achieve strategic business objectives while ensuring stakeholder satisfaction. The role holder will manage both business-specific and groupwide projects, overseeing planning, execution, evaluation, and Change Management in alignment with established methodologies, schedules, scopes, and budgets. Additionally, they will be responsible for onboarding and leading project teams while maintaining quality control throughout the project lifecycle.

PRIMARY RESPONSIBILITIES:

• Project Planning through defining project scope, develop work plans and schedules, determine resource requirements, and set objectives and key performance measures in collaboration with stakeholders.
• Project Staffing which involves Selection and onboarding the delivery team and/or champions with the necessary skills in consultation with the Project Owner and business units and manage the resources in alignment with established policies and best practices.
• Project Implementation through execution according to the approved plan, ensuring proper documentation of activities, monitor the progress, adjust as necessary, and maintain stakeholder communication through structured updates and conduct quality reviews to ensure deliverables meet required standards.
• Manage the integrated Change control process by identifying and assessing potential changes to the project’s baseline scope, ensuring alignment with governance processes, communicate the impact of changes to the Project Owner and Governance Committees and Initiate change control procedures, secure necessary approvals, and re-baseline project schedule, scope, and costs as required.
• Ensure effective stakeholder coordination, Project documentation & artifact Management through collaborating with Business analysts, Data Protection officer and other project stakeholders and align with the delivery governance which includes elicitation and ideation, delivery and release.
• Project Monitoring and Evaluation through ensuring that the project deliverables are completed on time, within budget, and at the required quality level and evaluation of the outcomes against predefined success criteria as established during the planning phase.
• Project Risk and Compliance Management through identifying project risks, dependencies, and constraints, implementing mitigation strategies and closely collaborate with the Risk and Compliance teams to address governance, data privacy, and security considerations.
• Execute Change Management processes through conducting change impact assessments, develop change characteristics, and assess organizational readiness and Implement strategies to prepare, manage, and reinforce change for successful adoption.
• Ensure structured and efficient closure of projects by finalizing all project activities, assessing outcomes, documenting lessons learned, and securing stakeholder sign-off to confirm project completion.

GENERIC DUTIES

• Participate in planning and budgeting for the department
• Participate in various meeting and committees.
• Work with customer to gain their approval of functionality.
• Plans, promotes, and organizes internal training activities related to new Functional solutions, enhancements and automations.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

• Education  Bachelor’s degree in Business Administration, Project Management or a related field
• Professional Qualifications    Project Management Certification, i.e. PMP, PMI-ACP or PRINCE II and PROSCI Change Management Practitioner is desirable

Experience Required:

Required years of experience

• At least 3-5 years relevant experience in project Management and Change Management.

Skills and Competencies:

• Significant work experience with emphasis on System Implementations.
• Strong analytical, problem-solving and facilitation skills.
• Project Management Expertise and knowledge of Project Management methodologies
• Strong communication and interpersonal skills, including the ability to work collaboratively with cross-functional teams.
• Experience in change management, including the ability to lead change initiatives, manage resistance and ensuring smooth adoption of new processes and systems.
• Proven ability to manage multiple projects simultaneously, prioritize tasks, and maintain high-quality outcomes under tight deadlines
• Ability to work autonomously with minimal supervision while driving projects to completion.
• Results-Driven Mindset with a strong focus on delivering high-quality standards.
• Adaptability and resilience in a fast-paced and dynamic environment