Purpose

• The Quality Assurance (QA) Team Leader is responsible for leading the QA team responsible for overseeing the accuracy, timeliness, completeness, and regulatory compliance of operational processes across branch and central operations teams. This role is crucial in identifying risks, ensuring adherence to policies, and driving process improvements.

Key Responsibilities

• Lead the QA team to conduct independent reviews of operational activities, ensuring compliance with regulatory and internal policies.
• Develop and implement QA frameworks, statistical sampling methodologies, and risk-weighted sampling techniques for effective monitoring.
• Establish quality performance metrics and provide data-driven insights, identifying trends, root causes, and areas for improvement.
• Deliver regular reporting on QA findings and collaborate with stakeholders to implement corrective actions.
• Support audits and compliance assessments with quality assurance insights and documentation.
• Coach and manage the QA team, fostering a culture of quality and continuous improvement.

Person Specifications

• Professional Qualifications / Membership to professional bodies/ Publication
• (Desirable) Certification in Quality Assurance, Risk, Compliance, or Banking Operations (e.g., ICA, ACAMS, Lean Six Sigma).
• (Desirable) - Associate of Kenya Institute of Bankers AKIB also an option

Academic Qualifications

• Bachelor’s Degree in Business, Technology, Engineering, or a related field (MBA preferred).

Work Experience.

• Experience working in a risk, audit, or compliance-related function within a financial institution.
• Familiarity with QA frameworks, risk management principles, and internal audit methodologies.

Competencies

• Experience in a Quality Assurance, Risk, Compliance, or Operations leadership role within the banking sector.
• Strong understanding of banking operations processes, including branch and central functions.
• In-depth knowledge of regulatory requirements affecting banking operations.
• Analytical and detail oriented mindset with strong problem-solving and root cause analysis skills.
• Excellent communication and stakeholder management skills, with the ability to challenge and influence at all levels.
• Strong leadership experience, with a track record of managing and developing teams.
• Ability to work in a fast-paced environment with a focus on continuous improvement and operational efficiency.