Posted:Mar 5
By:Hiring Kenya
Company Details
Industry:
Consulting
Description:
We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend. Our Human Capital solutions, advice and guidance are uniquely designed and shaped around your exact requirements and objectives. They will fit with your culture and the business challenges that you currently face. Ital Global serves organizations that believe that people are the ultimate drivers of organizational success. Wherever we operate, our commitment is to offers a unique approach, efficiency, convenience diligently and efficiently. Ital Global looks to your future! If you grow, we grow. If you beat your competition, we beat ours. If you achieve results, so do we! We know our business, we’ll learn yours. We are a trusted partner, not just a vendor! We do not settle for the status quo! We partner with you to find the best ways to meet your needs and expectations with an eye on budget and outcomes Vision/Mission To enhance the performance of every organization through the effective management and development of Human Capital through our services and products. To be recognized as an impactful, innovative and efficient HR Consulting partner. Through our One-Stop HR Shop we are your Professional HR Partner! Mission To partner with clients and provide unparalleled expertise and advice across all aspects of Human Resource management to organizations across industry sectors whilst supporting the development of Human Capital skills.
Job Description
- We are searching for professional Contact Center-Reliever to work closely with other team members in providing outstanding service to our customers and patients through our contact centre.
- The successful candidates must be able to effectively respond to customer inquiries and provide information through various communication channels, while keeping customer satisfaction at the core of every decision and interaction.
Job Requirements
- Minimum Diploma in Front Office Administration, Communications, Telephone Operations or related course.
- Minimum 1-year experience in a contact centre role, ideally within a similar setting in a medical facility.
- Computer literate with an above-average typing speed (30 WPM with a 95% accuracy).
- Excellent verbal and written communication skills in both English and Kiswahili
- Excellent telephone etiquette & listening skills with an ability to calm irate or anxious customers.
- Available to work shifts, which will include working during nights, weekends, and public holidays.
- Medical training is an added advantage.
Competencies and Skills Required
- Ability to observe confidentiality
- Excellent communication and presentation skills.
- Enthusiasm and Reliability
- Ability to multi-task and work under pressure
- Ability to work long hours
- Be self-motivated
- Be flexible and adaptable
- Exceptional interpersonal skills
- Can handle complaints in a cool manner and tactful
- Courteous
- Have an interest in helping people.
- Observation Skills
Job Duties and Responsibilities.
- Respond to inquiries and feedback from phone calls, email, social media, website & other communication channels.
- Enter all required data into the contact centre system in an accurate & timely manner from all customer contact touch points.
- Book appointments & make required follow ups with the patient and clinic concerned to confirm or reschedule the appointment.
- Coordinate the provision of services from our online platforms (telemedicine) within the required turnaround time.
- Carry out outbound telemarketing campaigns to inform clients of new service offerings & promotions.
- Screen and route internal & external calls to other departments, doctors, staff efficiently.
- Perform other duties as assigned.
Contact Centre-Reliever - Hospital - Deadline is 10th March 2025
Education: Diploma
Employment Type: Full Time
