Posted:Feb 26
By:Hiring Kenya
Company Details
Industry:
Hospitality
Description:
We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits. We’re so much more than hotels — we’re creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups . Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world.
Job Description
We are seeking a professional and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring a positive and memorable experience for everyone who walks through our doors.
- Welcome and check-in guests, assigning rooms and issuing key cards
- Process check-outs, including resolving any late or disputed charges
- Handle various payment types, including cash, checks, credit cards, and room charges
- Respond promptly and efficiently to guest inquiries, requests, and concerns
- Maintain accurate records of daily transactions and cash handling
- Collaborate with other departments to ensure seamless guest experiences
- Promote and upsell hotel services and amenities
- Assist with reservations and booking modifications as needed
- Ensure the front desk area is clean, organized, and well-stocked
- Adhere to all company policies, procedures, and service standards
- Participate in team meetings and training sessions to enhance skills and knowledge
Qualifications
- Diploma or Bachelor's Degree in Hospitality required
- 1-3 year's experience in a similar role in hospitality or customer service
- Strong interpersonal and problem-solving abilities
- Excellent customer service skills with a friendly and professional demeanor
- Ability to multitask and remain calm in a fast-paced environment
- Detail-oriented with strong organizational skills
- Basic math skills for handling financial transactions
- Proficiency in MS Office suite
- Knowledge of Opera or similar hotel management software is a plus
- Flexibility to work various shifts, including weekends and holidays
- Strong team player with a positive attitude
Education: Degree, Diploma
Employment Type: Full Time
