• As the Human Resources Manager  you will play a pivotal role in the effective management of the company's human resources operations in the countries that you manage. You will be responsible for overseeing various HR functions, including recruitment, employee relations, performance management, compliance, and policy development. Your mission is to create and maintain a positive and productive work environment while ensuring HR policies and practices align with legal requirements and organizational goals. Assist the Head of Unit to build, challenge and motivate employees to deliver a complete human resources capability that can scale as the company grows

COMPETENCY PROFILE:

Talent Acquisition

• Ensure that requests for hiring are escalated to the SVP of Human Resources for approval prior to ensuring alignment with financial budgets.
• Lead the recruitment process, including job posting, candidate sourcing, interviewing, and selection for grades A, B and C
• Collaborate with hiring managers to understand staffing needs and ensure timely and effective hiring.
• Creation of offer letters in accordance with salary grades

Employee Relations 

• Address and resolve employee concerns, conflicts, and grievances in a fair and timely manner.
• Promote a positive and inclusive work culture through effective communication and conflict resolution

Performance Management 

• Manage the performance management process, including assistance with setting of  performance goals, conducting evaluations, and providing feedback and coaching to employees.
• Ensure performance management practices align with organizational objectives.
• Assess candidates (entry, middle & senior level management) to determine their capabilities and optimize person to job compatibility 

Compliance and policies 

• Stay informed about employment laws and regulations to ensure company compliance.
• Communicate HR policies and procedures to employees.
• Participate in and supports all internal/external recruitment audits within the business as necessary

Training and Development 

• Together with the Head of Learning and Development - Identify training needs and collaborate with departments and line managers alike to ensure that on-going training initiatives are being done. 
• Encourage continuous learning and professional development among employees.

Employee Benefits and payroll

• Oversee employee benefits programs, including health insurance, retirement plans, and other perks.
• Assist employees with benefit-related inquiries and issues.
• Ensure that payroll is completed timeously on payspace

Data Analytics and Reporting 

• Maintain accurate HR records and utilize HRIS systems to generate reports for analysis and decision-making.
• Provide regular HR metrics and insights to senior management.

Safety and Wellness 

• Promote workplace safety and wellness initiatives.
• Coordinate with relevant parties to address workplace health and safety concerns.

Onboarding / Offboarding 

• Oversee the onboarding process for new hires, ensuring a smooth transition into the organization.
• Manage the offboarding process, including exit interviews and knowledge transfer.
• Ensure that the handbook is 100% up to date
• Ensure exit interviews are completed
• Take data from exit interviews for discussion with SVP Human Resources

TECHNICAL REQUIREMENTS

• Proven experience overseeing people management  at management level or other mid-managerial position within similar or a related industry
• Strong understanding of recruitment strategy, service management and performance management principles
• Familiarity with diverse business functions such as training, business development, communications management, employee experience, is an advantage

Skill and Experience required 

• Minimum of first degree in a related field. A Master’s degree is desired
• 5+ years of experience with up to 3 years in a human management position
• Exposure to global/international organizations will be an added advantage
• Experience in developing HR strategies and implementing employee relations activities