We are looking for a motivated and self-driven Information Technology (IT) Intern to join the KPPF ICT team. The IT Intern will support our in-house IT department in providing technical assistance, maintaining computer systems, and configuring hardware and software. The successful candidate will be able to troubleshoot and resolve technical issues, assist with the implementation of new technologies, and provide support to KPPF staff.

Minimum Qualifications

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Key Responsibilities

• Provide technical assistance to staff and customers on hardware and software-related issues.
• Follow up on user requests and ensure timely resolution.
• Install, configure, and troubleshoot computer systems, hardware, and software.
• Follow established procedures and processes for computer maintenance and management of ICT assets.
• Perform system backups and maintain accurate records.
• Any other relevant duty or responsibility assigned by the Head of Section from time to time.
• Assist with help desk calls, scheduling, and tickets management
• Use remote tools for maintenance and support of ICT systems
• Monitor system performance and troubleshoot any issues.
• Provide training and support to staff on the use of computer systems and software.
• Research and recommend solutions for technical problems.

Required Knowledge, Skills, and Abilities

• Strong communication and customer service skills
• Team player with good communication and inter-relationship skills.
• Interpersonal and cross cultural skills
• creativity and innovation skills
• critical thinker and problem solving
• good time management skills