Posted:7 hours ago
By:Hiring Kenya
Company Details
Industry:
Information Technology and Services
Description:
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
Job Description
About this opportunity
- We are now looking for an Operation Support Engineer who will be responsible for the coordination, management, execution, and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
What you will do
- You will help with Assurance support activities
- Incident management
- You will assist with Problem management
- System Administration
- And you will work with Billing operations
You will bring
- Bachelor level, in engineering (IT, Telecom, Software)
- 3-5 years’ experience in deploying system tests and leading testing teams.
- 3 years of experience in Linux adminstration.
- Knowledge of TCP/IP; Database a requirement.
- Equivalent: Data Center or IT Operations. Second Level support
Additional Requirements
- Knowledge of Managed Service telecom operations practice
- Knowledge sharing and collaboration skills
- Ericsson knowledge
- English skills
- Delivering results & meeting customer expectations
- Analyzing
- Working with people
- Creating & innovating
- Applying expertise & technology
Education: Degree, Diploma
Employment Type: Full Time
