This position reports to the Managing Director, East Africa Cluster and is based in Nairobi, Kenya. The incumbent will be responsible for all commercial activities within the East Africa Cluster as well as coaching and guiding the team on account management and technical selling expertise to achieve targeted performance and grow our market share. The CCO will also create strategies and metrics to ensure business stays on track with its objectives and exceeds targets.

Main tasks and Responsibilities:

• Oversee and maintain good filling factor performance for trade services and ensuring COA and CSA are respected and met
• Identify and research for potential partnerships to stabilize services, development of trade services, and improving load volumes
• Identify and onboard new businesses within the cluster
• Boost import volume for both FOB and CIF clients
• Review client profiles and diversify cargo mix for the loadings within the cluster
• Lead, coach, and guide sales teams and ensure   group/business KPIs/objectives are achieved
• Promote and sell non-maritime products (VAS, TBL and Cross-Sale)
• Formulate commercial strategies which will see CMA CGM grows Market Share within the cluster
• Develop Reefer export biz within the cluster, with the focus on flowers from Kenya
• Responsible for creating long-term business strategies to improve revenue and cost reduction in the respective scope of coverage.
• Leads in the preparation of budgets and proposals for infrastructure, technology, equipment, systems and other resources within the area coverage.
• Develop an understanding of the customers’ needs and make sure that they are met.
• Follow up on the weekly sales achievements and provide frequent updates to the management.