Role Overview

The Tour Consultant will be responsible for curating exceptional travel experiences, ensuring client satisfaction, and fostering strong relationships with both clients and travel partners. This role requires a keen eye for detail, excellent customer service skills, and a passion for delivering memorable journeys.

Key Responsibilities

• Travel Planning & Coordination: Develop and customize itineraries for individual and group travel across East Africa and beyond, aligning with clients’ preferences and budgets.
• Booking Management: Arrange flights, accommodations, transport, and excursions while negotiating the best deals with suppliers.
• Client Support: Offer expert advice on destinations, visa applications, travel insurance, and other travel-related services.
• Relationship Management: Build lasting relationships with clients, ensuring repeat business and referrals.
• Vendor Collaboration: Work closely with industry partners, including hotels, airlines, and tour operators, to secure quality service.
• Industry Expertise: Stay informed on travel trends, destination updates, and new regulations to provide accurate and timely advice.
• Problem Resolution: Address any issues or challenges that arise during the travel process to ensure a seamless experience for clients.

Qualifications

• A minimum of three years experience in the travel or tourism industry.
• Strong knowledge of East African safari destinations and international travel requirements.
• Proficiency in travel reservation systems and related software.
• Excellent organizational and multitasking skills.
• Exceptional verbal and written communication skills.
• A customer-focused mindset with a commitment to delivering high-quality service.
• Ability to work under pressure and adapt to changing client needs.