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Quality Advisor, Outreach Administration Office

Nairobi, Kenya
Company Details
Industry: Hospital & Health Care
Description: Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University's Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Our Vision of Aga Khan University Hospital, Nairobi is to be the premier, tertiary, teaching and referral health care facility in sub-Saharan Africa. ​For over fifty years, Aga Khan University Hospital, Nairobi (AKUH) has been taking care of families in East Africa. As a private, not-for-profit hospital, we strive to provide access to quality healthcare to all who need it. At AKUH, patients are our first priority. Our team of medical professionals, faculty and staff are here to provide you and your loved ones with the highest standards of healthcare. We are committed to working together to ensure that you and your family receive outstanding medical services, first-rate facilities and compassionate care. The Aga Khan University Hospital, Nairobi has set the standard for comprehensive healthcare and modern medical education in East Africa. Our dedicated staff, advanced facilities and state-of-the-art technologies have earned the hospital great reputation as a leading medical institution and teaching hospital in the region, and beyond. Patients benefit from our unique team-based approach to car​e, which enables you to benefit from the diverse expertise of our entire team of medical professionals. As the teaching hospital for Aga Khan University’s Medical College and School of Nursing and Midwifery, we practice an evidence-based approach to medicine, driven by the cutting-edge research conducted by our experienced faculty members. Our approach to care is guided by our core principles of Quality, Access, Impact and Relevance.​
Job Description

 

 

 

Responsibilities:

  • Coordinate development/review of quality and patient safety policies, procedures, and processes
  • Guide the interpretation and implementation of developed policies and procedures in the context of the quality and patient safety framework
  • Constantly be involved in the training and communication of quality and patient safety issues and standards/best practice throughout the assigned areas
  • Review accreditation and regulatory agencies survey /internal quality audit findings and support the development and implementation of corrective/preventive action plans to address non-compliance
  • Direct and support the collection, measurement and presentation of data required for monitoring and improving quality and patient safety
  • Lead Outreach Division in conducting Root Cause Analysis (RCA) for sentinel and adverse events
  • Identify opportunities for Continuous Quality Improvement and support the implementation of CQI activities in Outreach Division
  • Support clinic leaders in identification of relevant utilization management indicators
  • Create department and physician-based data bases for identified utilization management indicators
  • Continuously audit compliance with the quality and safety program in assigned areas
  • Coordinate closure of matters arising from physician feedback for improved physician satisfaction and participation
  • Provide clinical support to corporate clients via care managers

Requirements:

  • Minimum of an undergraduate degree in a Medical/clinical field; a Master’s degree in Business or Health related field preferred.
  • Health Management background would be an added advantage
  • Three or more years’ experience in direct and indirect clinical care activities in a healthcare institution
  • In-depth understanding of good clinical practice requirements
  • Have strong experience and knowledge of clinical monitoring functions with knowledge of clinical research
  • Excellent problem-solving skills and the ability to manage multiple tasks
  • Excellent data analytical and presentation skills
  • Excellent communication and interpersonal skills
Education: Degree, Diploma
Employment Type: Full Time

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