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Relationship Manager Quality Management

Nairobi, Kenya
Company Details
Industry: Banking
Description: Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and related services. The Bank has subsidiaries in Kenya, Uganda, South Sudan, Rwanda and Tanzania. Its shares are listed on the Nairobi Securities Exchange and Uganda Securities Exchange. Equity Bank was founded as Equity Building Society (EBS) in October 1984 and was originally a provider of mortgage financing for the majority of customers who fell into the low income population. The society’s logo, a modest house with a brown roof, resonates with its target market and their determination to make small but steady gains toward a better life, seeking security and advancement of their dreams. The vast majority of Africans have historically been excluded from access to financial resources. Having been declared technically insolvent in 1993, Equity’s transformation into a rapidly growing microfinance and then a commercial bank is widely considered to be an inspirational success story. Currently, Equity Bank has more than 9 million customers making it the largest bank in terms of customer base in Africa and having nearly half of bank accounts in Kenya. The company’s vision is "to be the champion of the socio-economic prosperity of the people of Africa”. Equity Bank retains a passionate commitment to empowering its clients to transform their lives and livelihoods. Through a business model that is anchored in access, convenience and flexibility, the Bank has evolved to become an all-inclusive financial services provider with a growing pan-African footprint. Equity Bank’s business model and its visionary leadership has continued to earn local, regional and global accolades and recognition. The model is also studied in some of the leading business schools in the world, as other developing countries in Africa and Asia seek to learn from Equity’s low margin, high-volume model. Equity Bank in 2010 established the Equity Group Foundation. This innovation and creative vehicle has fully transformed the concept of philanthropy and corporate social responsibility. While Equity Group Foundation champions the socio-economic transformation of the people of Africa and seeks partnerships along six cluster thematic areas, Equity Bank provides the infrastructure of delivery, hence reducing the operational costs for the Foundation and increasing the rate of return on any social investment. The six social thematic areas of focus are: education and leadership development; financial literacy and access; entrepreneurship; agriculture; health; innovations and environment. Make an enquiry today
Job Description

 

 

 

The role holder will be responsible for implementing effective recovery strategies, minimizing financial losses, and ensuring the timely resolution of non-performing loans (NPLs). The liaison person with bank units and service providers on loan monitoring and hard recovery.

Key Responsibilities:

  •  Manage the quality of distressed loan accounts in the sector, including slippages into Watch and NPLs.
  • Ensure timely issuance and posting of demand notices for delinquent asset finance and IPF facilities, in line with bank policy.
  • Oversee full IPF management on defaulted facilities, ensuring prompt cancellation and refund processes.
  • Act as the key DRU liaison manager to ensure compliance with sector recovery guidelines, including repossession orders, restructures, auctions, legal cases, and write-offs.
  • Manage insurance renewals for bank-financed assets according to contract lending covenants.
  • Monitor the performance and review of tracking devices panel
  • Take direct ownership of the top 30 NPL accounts, including engagement and visits.

Qualifications & Experience

  • A university degree in management or business-related area from a recognized learning institution.
  • KCSE mean grade - C+ and above
  • At least six (6) years of experience in commercial credit, financial analysis, or banking, three (3) years of which must be at management or supervisory level.
  • Strong understanding of credit assessment, risk management, and portfolio development, preferably in quality management or credit.
  • Ability to build and maintain high-value client relationships.
  • Strong understanding of credit processes.
Education: Degree, Diploma
Employment Type: Full Time

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