Principle Accountabilities

• Timely and accurate processing of loan and insurance premium disbursements.
• Prompt closure of loan account as per written instructions from Credit Operations department.
• Prompt and accurate marking of overdraft limits on customers’ accounts.
• Prompt processing of internal transfers affecting mortgage accounts and savings accounts
• Prompt adjustment of loan interest rates, terms and conversions as per written instructions from the Credit Operations department.
• Processing of EFTs that are remitted directly through our bank’s accounts in Citibank, Equity, Standard Chartered and Barclays Bank
• Processing of standing orders, bulk payments and salaries.
• Remittance of tax, revenue stamp collections and withholding tax to Kenya Revenue Authority [KRA]
• Processing all journal vouchers and invoices as per instructions received from HF Group
• Reconciliation of General Ledger Accounts for the unit
• Ensuring adherence to the Bank’s operating policies, procedures and risk management guidelines.
• Ensure adherence to Service Level Agreements with internal and external stakeholders.
• Responding to inquiries/complaints/issues effectively and promptly
• Performing other duties as may be assigned.

Key Competencies and Skills

• Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
• Excellent interpersonal skills with the ability to effectively lead and work with individuals and groups at all organizational levels; ability to work independently and as part of a team.
• Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
• Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention, and problem-solving skills.
• Basic analytical ability with active listening skills.
• Ability to work accurately with close attention to detail; must have eye for detail, a strong ability to scrutinize and examine.
• Ability to maintain confidentiality of sensitive information.
• Ability to study and apply new information.
• Willingness to adapt to changing business needs and deadlines.

Minimum Qualifications, Knowledge and Experience

Academic & Professional Qualification

• Bachelor's degree in finance, accounting, business administration, or a related field

Experience

• At least two years’ experience in banking operations.