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In this role, your responsibilities would include:

Fraud Analysis and Reporting

• Ensure the accurate processing and documentation of all fraud-related issues and leads within agreed SLAs.
• Analyze fraud trends, investigate root causes, and prepare detailed reports for internal and external stakeholders.
• Provide actionable insights to influence fraud management strategies and decision-making.

Fraud Detection and Investigation

• Develop and maintain policies and processes to detect and address fraudulent activities related to M-KOPA products and sales.
• Proactively monitor fraud analytics dashboards to identify emerging risks and investigate potential fraud cases.
• Conduct thorough due diligence on fraud inquiries, processing fraud tickets with accuracy and timeliness.
• Investigate fraud allegations through phone interviews with suspects and claimants, documenting findings comprehensively.

Collaboration and Accountability

• Work closely with sales and operational teams to enforce disciplinary actions as per fraud policies.
• Regularly monitor sales agent performance, focusing on credit metrics and fraud indicators.
• Participate in forums (online and in-person) to stay informed on fraud trends and contribute to discussions.
• Liaise with various departments to implement initiatives that reduce risk and improve accountability.

Documentation and Reporting

• Maintain high standards of data quality, ensuring accurate documentation of all fraud tickets and cases in SharePoint.
• Support the team in closing fraud cases within stipulated timelines.
• Provide regular updates on fraud trends and disciplinary measures to key stakeholders.

To be successful in this role, we would expect that you have experience/evidence of the following:

• Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE).
• Strong skills in identifying fraud indicators through data mining and analytics.
• Proficiency in Excel, PowerPoint, Word, and a strong understanding of statistics and quantitative methods.
• Exceptional interpersonal skills to communicate effectively with stakeholders and manage expectations.
• A positive, learning-oriented attitude with a capacity for self-empowerment.
• A minimum of two years’ experience in a professional role, preferably in fraud prevention or analysis.