Junior Fraud Analyst

This Job has Expired
Company Details
Industry: Electrical/Electronic Manufacturing
Description: M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR… M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day. Each 8W battery powered-system comes with three lights, mobile phone-charging and a solar powered radio. Customers can now opt for a 20W system with digital TV. As of July 2016, M-KOPA has connected over 400,000 homes to affordable solar power. Current customers will make projected savings of US$ 300 Million over the next four years. M-KOPA’s customers will enjoy 50 million hours of kerosene-free lighting per month. Total employment created in East Africa is 2,500. In March 2016, M-KOPA emerged boldest at Financial Times Arcelor Mittal- Boldness in Business Awards in the Developing Markets category. In February 2016, M-KOPA was recognised as the Best Mobile Innovation for Emerging Markets at the Global Mobile Awards. In 2015, M-KOPA was recognised by Fortune Magazine as one of the Top 5
Job Description

In this role, your responsibilities would include:

Fraud Analysis and Reporting

  • Ensure the accurate processing and documentation of all fraud-related issues and leads within agreed SLAs.
  • Analyze fraud trends, investigate root causes, and prepare detailed reports for internal and external stakeholders.
  • Provide actionable insights to influence fraud management strategies and decision-making.

Fraud Detection and Investigation

  • Develop and maintain policies and processes to detect and address fraudulent activities related to M-KOPA products and sales.
  • Proactively monitor fraud analytics dashboards to identify emerging risks and investigate potential fraud cases.
  • Conduct thorough due diligence on fraud inquiries, processing fraud tickets with accuracy and timeliness.
  • Investigate fraud allegations through phone interviews with suspects and claimants, documenting findings comprehensively.

Collaboration and Accountability

  • Work closely with sales and operational teams to enforce disciplinary actions as per fraud policies.
  • Regularly monitor sales agent performance, focusing on credit metrics and fraud indicators.
  • Participate in forums (online and in-person) to stay informed on fraud trends and contribute to discussions.
  • Liaise with various departments to implement initiatives that reduce risk and improve accountability.

Documentation and Reporting

  • Maintain high standards of data quality, ensuring accurate documentation of all fraud tickets and cases in SharePoint.
  • Support the team in closing fraud cases within stipulated timelines.
  • Provide regular updates on fraud trends and disciplinary measures to key stakeholders.

To be successful in this role, we would expect that you have experience/evidence of the following:

  • Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE).
  • Strong skills in identifying fraud indicators through data mining and analytics.
  • Proficiency in Excel, PowerPoint, Word, and a strong understanding of statistics and quantitative methods.
  • Exceptional interpersonal skills to communicate effectively with stakeholders and manage expectations.
  • A positive, learning-oriented attitude with a capacity for self-empowerment.
  • A minimum of two years’ experience in a professional role, preferably in fraud prevention or analysis.
Education: Degree, Diploma
Employment Type: Full Time

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