The Position 

The Regional Supply Chain Operations Director (RSCOD) supports Global Supply Chain Operations for his/her assigned region in ensuring cost-effective, timely, reliable and high-quality program delivery.  S/he is responsible for working closely with the country procurement, logistics and other support teams to improve the planning and management of country supply chain, and to ensure effective integration of supply chain and other support functions necessary to implement programs effectively.  S/he will assist country teams with procurement, and other related functions as needed.  

Essential Responsibilities 

• Work closely with the regional and country program teams to develop supply chain strategies that prioritize initiatives to improve operational capabilities, effectiveness and compliance. 
• In partnership with Mercy Corps Compliance and Legal, ensure that contracting practices within a country are effective, ensure quality suppliers, and mitigate risk of noncompliance with donor requirements. 
• Identify regional and country supply chain strengths, weaknesses, opportunities, and threats (SWOT) through market analysis, operational assessments, and understanding of regional procurement and contracting capacity. Develop action plans in partnership with Global Procurement, regional and country staff accordingly. 
• Review and take appropriate action on globally defined Mercy Corps Supply Chain KPI’s for countries within the assigned region.  
• Coordinate with the Program Operations Team.  
• Be the expert on market dynamics for the region as a whole, and assigned countries. 
• Deploy to country programs within assigned regions during emergencies where a high level of procurement is required. 
• Lead implementation and delivery of global and regional initiatives to meet specific procurement needs, including local and sector-specific Master Purchase Agreements. 
• Intake and review Modified Procurement Procedure (MPP) requests and support country teams throughout the MPP process.  
• Identify country procurement and logistics team capacity building opportunities and provide training and other development activities for national staff. 
• Coach and mentor Country Operations Directors/Managers  
• Participate in the recruitment process of in-country supply chain operations staff. 
• Organize short-term assignments for supply chain-related needs when requested by assigned countries, following assessment of the situation. 
• Support rollout of Source to Pay System across region 
• Work with country office teams to assist supply chain operations teams to improve linkages between operations and programmatic management. 

Supervisory Responsibility 

Indirect - Country Operations Directors/Managers  

Accountability  

• Reports Directly To: Vice President Global Supply Chain Operations and Deputy Regional Director Operations – ESA Region 
• Works Directly With: Country Programs, including Operations, Programs, and Finance; and HQ support functions including Global Procurement, Operations Support, Finance, and Compliance, Program and Quality, Humanitarian Leadership Response.  

Accountability to Participants and Stakeholders 

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects. 

Minimum Qualification & Transferable Skills  

• Advanced Degree, minimum 10 years of progressive Procurement and/or Logistics professional experience, with a minimum of 5 years as a regional or field operations lead or equivalent education and experience. 
• Demonstrated success as a supply chain leader across all disciplines including planning, procurement and logistics.  Experience within a given region or in a global environment required. 
• Broad knowledge and experience in procurement strategies, market analysis techniques, procurement and contracting. 
• NGO experience preferred with thorough understanding of institutional donors’ (USAID, FCDO, OFDA, ECHO) policies relating to procurement  
• Must have proven project management skills and experience, excellent communication skills, the ability to find solutions and achieve results, the ability to analyze and resolve complex issues and the ability to motivate team members  
• Strong collaborator and influencer with effective interpersonal and analytical skills who is able to work seamlessly across countries, cultures, and organizational units. 
• Able to work effectively in a highly matrixed structure. 
• Strong financial management and budgeting skills. 
• Excellent training and coaching ability. 
• Fluency in English and French required. 
• Ability to travel up to 40-50 percent of time.