Key responsibilities

Work with and support MFI staff to collect, store, analyse, and use impact-related data

• Good working relationships with MFI staff who have responsibility for impact data, which facilitate shared understanding of MFIs’ challenges related to impact data and to promote working in partnership to find creative solutions
• Operational solutions are put in place to overcome problems with data collection within the MFI
• MFI staff have access to coaching from the Impact Specialist to improve their qualitative and quantitative data analysis skills
• MFI staff have access to coaching from the Impact Specialist to develop and improve impact-related reports
• MFIs have access to best practices from the VFI network related to impact data and client service
• A global Community of Practice for MFI staff actively sharing best practices and building capacity
• MFI staff have access to information and can develop understanding of the relevance of impact to VF Strategy, to World Vision Our Promise Strategy, and to the UN Sustainable Development Goals, and to WV FO CSIPs.
• MFI field staff develop their understanding of the relevance of impact, which creates stronger staff engagement

Analyse MFI impact data to drive insights for decision making and evidence of impact for strategic communication

• VFI GC has a regular source of impact-related “content” for strategic communications with key stakeholders including internal audiences, funders, local markets, etc
• GC regional teams receive regular impact performance reports that include recommendations for change to increase MFIs’ impact.
• Research and analysis of industry-related impact data and knowledge of developments in financial inclusion and economic development sectors is avail ble for improving relevance of all impact reports.
• MFIs have access to tools that have been created to monitor and evaluate various initiatives within MFIs

Create and oversee client surveys and coordinate impact evaluations in MFIs

• MFIs have access to tools that have been created to monitor and evaluate various initiatives within MFIs
• MFIs are supported in designing small scale studies and surveys (questionnaires with appropriate methodology and resources needed, focus groups, etc) that can be used to a) obtain actionable feedback from clients that can be used to improve client service and product effectiveness and b) understand impact on clients and provide evidence of impact for use in marketing and communications, etc., for a wide variety of audiences.

Coordinate impact-related activities with WV and other partners

• Partners and GC colleagues have a dedicated resource to assist with obtaining information from MFIs or about VFI impact globally, including information needed for WV or specific donor reports
• External consultants have regular point of contact for projects related to evaluating impact
• By working with other VFI GC Teams, evidence, learning and impact findings and organisational learning of the programmes and operations (especially best practices and lessons learned within VFI) are appropriately documented and disseminated at the different levels within the network and externally.

Required

• Deep experience of working with microfinance clients or beneficiaries of humanitarian programmes in the global South
• Demonstrable experience and understanding of best practices related to the collection, storage, and analysis of quantitative and qualitative data
• Experience of measuring outreach and impact and analysing data to create evidence of impact.  
• Experience of creating and administering client surveys, analysing the results, and writing compelling and actionable reports/presentations about conclusions and recommendations
• Experience of analysing data and information: (a) to identify areas for improvement and (b) to monitor progress against goals; (c) to create narrative that engages internal and external audiences.
• Detailed understanding of microfinance operations
• Experience of delivering training to groups and/or one-on-one coaching
• Demonstrable skill at writing in English
• Good understanding of the role of microfinance in economic development.
• Ability to work with minimal supervision, in a globally dispersed team
• Proven ability to manage projects and achieve through others
• Deep experience of working with microfinance clients or beneficiaries of humanitarian programmes in the global South
• Demonstrable skill at producing high quality reports and presentations for donors and partners
• Ability to gather and collate data from multiple sources around the globe, relying on influence to ensure stakeholders meet quality standards and deadlines
• Skilled with Excel, PPT, and Word and aptitude for learning new data management and presentation platforms

Preferred

• Advanced degree in the social sciences or related research and evaluation field
• Experience identifying and working with vendors on end-to-end research design and execution
• Experience in the development of organizational Theory of Change and/or Logical Frameworks
• Data analysis and visualization skills in PowerBI or similar platform a plus

Required travel and/or work environment accommodations (20%)