Posted:Dec 11
By:Hiring Kenya
Company Details
Industry:
Telecommunications
Description:
iSON has been in contact center operations in Kenya since February 2011 and has the best call center in Kenya. For a leading African telecom client, iSON provides Inbound Customer Service, mobile money, Inbound-Dealer Helpdesk, Outbound Sales, Retention and customer Health check, Back-Office, Social Media care, KYC, W.COM-Mailbox, Data Cleanup services, switchboard services, we have more than 100 staff employed in our call center in Kenya. Besides Telecom, we serve automobile clients. iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise. Our dedicated and talented workforce spread across Sub-Saharan African countries, along with India and Myanmar, are redefining the way people connect with enterprises. In less than a decade, we have grown into a global business and this is our growth story.
Job Description
POSITION SUMMARY
- The job holder will be responsible for generating leads by supporting Sales in building a sales pipeline through conducting consumer research, identifying leads, contacting and qualifying the leads, maintaining an updated lead generation database on CRM.
KNOWLEDGE, SKILLS AND EXPERIENCE
- Minimum of Bachelor’s degree
- Must have previous experience in dealing with internet service providers
- At least two (2) years’ experience in sales and/or lead generation role
- Experience in B2B sales
- Excellent communication skills
- Exceptional call calling and rapport building skills
- Good research skills
- Demonstrated ability to work independently and meets targets
- Good technical knowledge of fiber optics solutions
Education: Degree, Diploma
Employment Type: Full Time
