We're Hiring: Part-Time Customer Service Representative at Sitters Company in Abu Dhabi (4 PM - 10 PM)

Sitters Company, a leading provider of exceptional services in Abu Dhabi, is seeking a dedicated Part-Time Customer Service Representative to join our team. If you are passionate about customer satisfaction and thrive in a fast-paced environment, we want to hear from you!

Job Title: Part-Time Customer Service Representative
Location: Abu Dhabi, UAE
Salary: AED 2000 + Benefits
Working Hours: Part-time (4 PM - 10 PM)

Key Responsibilities:

• Customer Support: Serve as the first point of contact for customer inquiries, providing information about services, policies, and procedures through phone, email, and live chat.
• Issue Resolution: Handle customer complaints, concerns, and service-related issues promptly, ensuring a positive experience and high levels of customer satisfaction.
• Booking & Scheduling: Assist customers with booking, rescheduling, and cancellations of services, ensuring accurate and timely service delivery.
• Client Communication: Maintain clear and professional communication with clients, addressing their needs and concerns in a courteous manner.
• Customer Relationship Management: Build and nurture long-term customer relationships through effective communication and personalized service.
• Data Management: Accurately update customer records, track service requests, and follow up on pending issues to ensure resolution.
• Feedback Collection: Gather feedback from customers and provide insights for process improvements to enhance the overall customer experience.

Requirements:

• Experience: Minimum 5 years of experience in a customer service role, preferably within a similar industry (service-based).
• Language Skills: Proficient in English (both written and spoken). Knowledge of additional languages is a plus.
• Skills: Exceptional communication skills, problem-solving ability, and a strong attention to detail. Proficiency in MS Office and CRM systems.
• Professionalism: Strong interpersonal skills with the ability to remain calm and composed under pressure. Must be well-groomed and maintain a professional appearance.
• Age Range: 23 to 38 years.
• Documentation: Valid passport and visa with a minimum of 7 months validity.
• Positive Attitude: A customer-centric approach with a proactive attitude to resolving issues and ensuring client satisfaction.

Benefits:

• Competitive salary and performance-based bonuses.
• Professional growth opportunities.
• Supportive and collaborative work environment.
• Health and wellness benefits.

If you are a dedicated, customer-oriented individual looking for a dynamic role with growth opportunities, we encourage you to apply.

How to Apply:
Please send your updated CV to [email protected] with the subject line: Part-Time Customer Service Representative Application.

Job Types: Full-time, Part-time

Pay: AED1,800.00 - AED2,000.00 per month