Student Support and Engagement

• Serve as the first point of contact for Malengo refugee scholars, responding to inquiries and guiding them through the application and admission process
• Organize and facilitate information sessions for potential and current applicants, providing detailed information about the program and addressing any questions
• Review and evaluate applications, providing feedback, ensuring all required documents are submitted and maintaining detailed records of the review process
• Support students in gathering necessary documents for various stages of their program, including vocational training applications and visa appointments
• Follow up with unresponsive students to ensure all program activities are completed promptly
• Support students during their onboarding and throughout their participation in the program, including organizing additional training sessions as needed

Logistical Coordination and Partner Liaison

• Identify and coordinate accommodation for students during their German language training, ensuring all logistical needs are met
• Work closely with tutors to ensure students attend classes and have the necessary resources to succeed in their training and final tests
• Serve as the primary liaison with partners, including UNHCR and the GA German Institute, ensuring effective communication and coordination
• Coordinate the acquisition of travel documents and visa requirements with UNHCR and other relevant bodies
• Coordinate with UNHCR and other partners to obtain travel documents and fulfill visa interview requirements for students
• Provide logistical support during workshops and training sessions, including ensuring all technological and stationery needs are met and preparing necessary presentations

Data Management and Reporting

• Update and maintain student tracking sheets on Salesforce, providing regular updates during weekly meetings with the Malengo team and senior leadership
• Monitor and report on the day-to-day progress of scholars, including their whereabouts, academic achievements, and mental well-being
• Document and share comprehensive progress reports with the relevant team members, highlighting any issues requiring intervention
• Contribute to the continuous improvement of the student journey as Malengo scales its operations, gathering feedback from students and implementing enhancements

Knowledge, Skills, And Experience

• A Bachelor’s degree in Education, Social Sciences, or a related field
• At least 2 years of experience working, with experience working in a humanitarian space with refugees in Kenya
• Experience in event organization and facilitating information sessions
• Strong communication and interpersonal skills, with the demonstrated ability to engage effectively with clients, partners, and stakeholders
• Excellent organizational skills, adaptable, and capable of managing multiple tasks efficiently
• Fluency and excellent communication and writing skills with a mastery of English and (if applicable) at least one other appropriate language for the office in which they will be based
• Ability to work independently as well as collaboratively.
• An empathetic and proactive approach to problem-solving
• Knowledge of refugee support processes and partnerships in Kenya is an advantage
• German language proficiency is an added advantage and increases your chances