Your responsibilities:

• Business Plan & Current Forecast: Support of planning. Breakdown of Business Plan to (key)account/Product Group level    
• Develop and implement sales strategy/distribution concept; in general, based on Business Plan (e.g. for sales channels, districts, brand(s); optimize customer structure.
•  Analyse & determine best possible use of customer potentials and needs (Strategy, SWOT, Brands, KPI's).
• Plans projects for workshop consultant to gather market information and leads to support Business Plan.
• Establish, maintain and develop professional customer relationships. Offer professional availability (visits, tel, e-mail) and have contact with all relevant persons and aim at long term and trustful relations.
• Participate in customer's activities (e.g. open days, openings) and Mobility Aftermarket activities for customers (e.g. product trainings).
• Consult customers about market relevant issues (marketing campaigns, competition, how to improve brand recognition.
• Ensure efficient procedure for complaint mgt., if necessary, handle complaints personally.
• Find best solutions for complaints (under consideration of economic-, time- and relationship aspects).
• Drive and support acquisition of new customers which fit the Mobility Aftermarket strategy.
• Meet and exceed customer's expectation, Increase customer satisfaction.
• Ensure availability of al customer & prospect potentials and targets in Bosch Systems.
• Break down Business Plan to detailed year plan for customers (Potential turnover/ Product Group, activities/measures/resources).
• Negotiate, agree and confirm annual customer agreements/contracts (personally or supported by team member).
• Develop and carry out activities to reach targets, manage this with available resources.
• Push and promote marketing activities on the customer basis in order to leverage the turnover.
• CSM is responsible to implement in the country the RBKE contract conditions.
• CSM is responsible for the budgeted (out of invoice) resources in order to achieve the assigned country target.
• CSM needs to give visibility to Product Specialist on End Year Bonus and Valued Added Services.
• Visit management: Prepare personal visits (targets, statistics, OPL, action list).
• Follow-up on tasks.
• Monitor relevant KPI's and carry out appropriate activities to reach targets.
• Credit & payment management: monitor and react if, check and release special credit limits.
• Provide/report: statistics, forecasts, document and submit business expenses.
• Training for customers (value argumentation, benefits, product features…).
• CSM bring the voice of the customer into the organization.
• Gather market information to get a clear and updated picture of the market needs (customer/product). 

Qualifications

Education:

• Bachelor's degree on commercial economics (marketing/sales or business administration)    
• Technical understanding related to the automotive industry
• Minimum 5 years working experience in sales/mkt environment
• Minimum 3 years' experience in Independent After Market (IAM)                                      
• Experience in workshop / sales management (general process & organizational) preferably in automotive industry (Autocenter, Tyres business, fleet business etc.)              
• 3 years' experience in distribution via wholesaler, b2b environment                           
• Excellent negotiation skills in decision maker environment                                                  
• Excellent English language skills and knowledge of French & German is a plus       
• Excellent office software skills