Marketing

• Share relevant marketing information about the value of the company Product within the health economy.
• Providing complete and appropriate solutions for every customer to boost top line revenue and growth, customer acquisition levels and profitability.
• Ensure regular client visit to get feedback about the prescriptions of the defined products and competitors.
• Achieve or exceed agreed sales target with judicious implementation of designed marketing strategies and promotional tools.
• Selling products using solid arguments to prospective customers
• Maintaining positive business relationships to ensure future sales.
• Achieve agreed sales targets and outcomes within the timelines given.
• Analyse the territory/ market potential, track sales and status reports.
• Keep abreast of best practices and promotional trends.
• Continuously improve through feedback

Market Monitoring

• Conduct market research to determine market requirements for existing and future products.
• Analyse the market, product performance and launching of new products.
• Research products to identify new opportunities.
• Continuous observation and monitoring of competition and their activities
• Keep track of and evaluate the marketing activity of competitors.
• Undertake market research to remain competitive in the consumer market.
• Collect, analyse and make use of information of the different media channels.
• Ensure market surveys and field research are carried out for new products.
• Closely monitor and analyse and competitive activities.

Customer relationship and Management

• Keep abreast of new updates and trends in Marketing & Communication.
• Maintaining customer service relationship.
• Expedite the resolution of customer problems and complaints to maximise customer satisfaction.

Service Excellence

• Attend to specific needs of customers (internal & external) as well as third parties and ensure that queries and assistance are provided in a timely manner and in compliance with service standards set.
• Ensure that the service level provided is up to expectations and standards set and relay any matter impeding service level to Management.
• Engage and collaborate with Management on Service Excellence initiatives.
• Implement and follow all approved Standard Operating Procedures and all defined Policies of the Company as per the Quality Management System.
• Perform any other duties that may be assigned to you by the Management.

QUALIFICATIONS & EXPERIENCE

• Minimum Diploma in Pharmacy or science/Sales and marketing related field.
• Two -year experience in sales and marketing preferably in pharmaceutical products
• Marketing functions experience with an intensive exposure and proven track record on analytical reporting, presentations, and business reviews.

TECHNICAL KNOWLEDGE & SKILLS

• Excellent analytical and problem-solving skills.
• High level of confidentiality skills.
• Computer literate – strong knowledge of MS Office tools and ability to learn new applications to be used for analysis, financial management and forecasting.
• Excellent writing, communication, and presentation skills in both written and spoken English and French.
• Knowledge of project management.