Main Responsibilities of the Job

Conduct regular field visits to prospect for clients in order to generate sales and gather market information to assist in planning and decision making

Actively follow up on new leads and referrals resulting from showroom, field activities and promotions to build prospects and close sales.

Prepare quotations in a timely manner in line with the CFAO Mobility Kenya guidelines to assist close sales in a timely manner.

Create sales orders in the system to facilitate timely invoicing.

Prepare sales calls programs for appointment bookings with prospective clients to facilitate sales plans

Maintain regular contact with clients to promote retention and generate referrals and new business opportunities

Consistently update customers on sales order progress, respond and resolve customer queries in a timely manner to ensure customer satisfaction and retention

Advise clients on finance packages available through partner financial institutions (Loxea and banks), and assist the clients in filling the required documentation to ensure the sales deals are closed

Liaise with Finance to ensure payment terms are clearly agreed and communicated to the customer, and proper finance documentation, to minimize customer complaints and enhance the closing of sales deals

Follow up on vehicle registration documents including logbooks to ensure the documentation is availed to the customer in a timely manner for enhanced customer satisfaction and retention

Actively participate in promotional and customer training activities to market the

company’s products and services to increase product awareness for enhanced sales

Provide information to management and the marketing team on market intelligence to assist garner information required to develop aggressive marketing and sales strategies for the CFAO Mobility Kenya brands

Submit accurate weekly deliveries and order intake data to the sales supervisor to keep track of the monthly sales targets as per budget

Support in the unit ordering process to ensure optimal stock holding at all times

Liaise with pre-owned vehicles section on evaluation and validation of customer vehicles trade-ins requests

Assist customers in filing government tax documentation e.g. itax in order to prepare advance tax documents

Minimum level of experience and competencies required to perform effectively in the role

Degree in sales and marketing or other relevant field

3 years’ working experience in sales in sales in the automotive industry

Proficient in Microsoft Office applications/computer literacy

Driving Skills

Product knowledge i.e. vehicle specifications, Basic mechanical knowledge

Excellent Customer Service skills