Who We Are Looking For

The Community Team’s primary focus is to cultivate a thriving community.

You are the right person for our Community Team if you enjoy wearing many hats. You’re detail-oriented, able to plan your work and tick off your tasks efficiently, and you’re the organizer in your friend circle. You can thrive in a busy environment, and meet your deadlines with ease and excellence! You are tech-savvy and not intimidated by numbers. You provide incredible customer service at a moment’s notice. You. Love. People.

The Location Lead reports to the COO. This role is a mix of community & member management, business development & sales, finance & accounting, facilities & operations management (in a supporting capacity), team management, and strategy. Everything you do will be in the interest of creating and sustaining an authentic and thriving community and business. Everything.

The Location Lead will:

Emulate Ikigai’s core values and strive to achieve our mission

Create a welcoming and collaborative community environment amongst our members through daily interactions and events

Ensure the location is fully operational and processes are running smoothly

Drive growth and promotion of Ikigai’s service offerings including knowing our products inside & out

Key Responsibilities

Business Development & Sales

Have knowledge of the coworking industry and industry trends; know Ikigai competitors and their products and services

Responsible for revenue generation across all offerings at home location including:

Independently generating leads for Ikigai’s offerings in collaboration with BD & Sales Manager

Providing compelling tours of The Space and distributing marketing materials

Closing new deals independently and in collaboration with other team members

Proactively managing member retention strategy

Proactively upselling Ikigai memberships and services

Ensuring BD & Sales data is entered into CRM for deals

Pull in and support other Community Team members to close private office, communal and conferencing deals

Support sales strategy development and tailor to location

Community & Member Management

Emulate Ikigai culture and values to Ikigai members; ensure an exceptional experience for everyone who walks through our doors

Greet and welcome guests and members at the location; ensure front desk coverage during business hours

Proactively mitigate member issues including anticipating and resolving root causes; understand how to escalate member matters based on urgency, importance and complexity

Responsible for all member matters including:

Holding meetings with private office members

Overseeing location collections

Collaborating closely with Hospitality & Wellness team to implement formal member feedback initiatives

Actively build member community including:

Conceptualizing internal events and new initiatives

Implementing regular community-building activities

Curating member community through strategic connections

Coaching other Community Team members on building community

Lead conferencing coordination for location team & food partners

Collaborate with Roasted Truth & Food Partners to provide F&B services

Facilities, Projects & Operations

Ensure location aesthetics standards are maintained including conducting regular walk-throughs and assisting with housekeeping

Follow Ikigai processes, procedures and guidance on use of systems to ensure smooth running of location

Directly oversee day-to-day location facilities management in close collaboration with Facilities & Projects Team

Be aware of and maintain sustainable practices at location (e.g. manage electricity use, avoid single-use plastics, reducing paper product consumption)

Provide thought partnership on Expansion Projects

Team Management

Emulate Ikigai culture and values to location team and wider team

Directly manage location team members including Community and location teams

Work closely with People & Culture to hire and onboard for location

Design and conduct training for Community Team across locations

Build and maintain community within location team

Handle location team disciplinary matters in collaboration with People & Culture team

Work with Hospitality & Wellness team, F&B Supervisor, Facilities & Projects Manager to provide F&B services day-to-day oversight

Finance

Ensure all finance and accounting procedures are followed accurately and consistently

Develop a deep understanding and ownership of location P&L

Assist management team with preparation of location budgets

Collaborate with Finance and Facilities & Projects teams on cost control and cost saving measures at location

Strategy

Provide thought partnership to senior leadership on company-wide strategy including participating in planning and budgeting

Responsible for insights, recommendations, and implementation of company and location strategy including understanding company strategy, identifying trends based on insights at location, and making and implementing approved business cases for improvements and ideas

Analyze and draw out insights from financial and operational data to make better informed recommendations and decisions

Essential Skills and Competencies

Passion for and understanding of Ikigai’s mission and values

Strong verbal and written communication skills

Highly detail-oriented with expectational organizational & planning skills

Excellent problem solving and solution-driven in your approach to overcoming challenges

Strong interpersonal skills and able to strike up conversation & get along with anybody

Strong proficiency with Microsoft Office applications (Excel, PowerPoint, Word)

Leadership and people management qualities such as emotional intelligence, self-awareness, empathy, decision making, coaching, conflict management

Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, empathy, and professionalism

At Ikigai, we are just as interested in how someone fits with our culture, as their ability to get the job done. For anyone joining the Community Team, we’re also interested in whether:

You’ll be able to bring in great, community-minded members, and be tactful and diplomatic with every person who enquires about the space

You’re punctual, professional, thorough, and entrepreneurial; you’re a quick learning self-starter that works well in a fast-paced, start-up environment

You are highly organized and efficient with excellent time management skills and can prioritize tasks effectively when everything is happening at once

You don’t just show up to work at the office, you own the office, taking pride in managing every little operational detail of your filing system, calendar, and inbox

You’re collaborative and engaging and like to work as a team. You’re also independent and get the job done. No matter what is required

You’re adaptable and innovative; you own your mistakes, improve, and move on

Education and Experience

8+ years experience across customer service, hospitality, administrative and sales

2+ years of team management experience

Bachelor’s degree preferred but not required

Passion for and experience with entrepreneurial communities a plus