About The Role

As a Senior Operations Specialist, you will be responsible for day-to-day management of key metrics within city operations, focusing on maintaining and improving quality, performance, and compliance. You will be working closely with the Senior Operations Manager and Country Manager where your work will have a direct impact on the business growth through achieving milestones and key metrics.

Main tasks and responsibilities:

Creating and optimising processes – efficiency is our priority; you will help us find the most efficient way to run operations.

Analysing data – you will monitor our supply performance, quality and city operations metrics to ensure solid supply coverage and utilisation.

Collaborating with local operations and other local/HQ teams to streamline relevant processes and suggest improvements.

Hands-on supply management in Kenya- working autonomously and taking initiatives through the stages of driver acquisition, conversion and retention.

Develop and execute strategies/initiatives to increase our operational efficiency and solve relevant operational challenges.

About you:

You have 3+ years experience in operations, analytics, or a similar field

Experience in team management and project management will be added advantage

You are a strong collaborator with excellent communication skills (both verbal and written) in English & Swahili

You are highly analytical and have a data-driven mindset with excellent Excel skills

You are a hustler, not stopping after several obstacles a day

You are passionate about new technologies and ride-hailing

You have a strong motivation to solve problems creatively and efficiently

You thrive in a fast-paced environment

You are detail-oriented and organised

You are customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth