Position: Patient Relation Officer

Date posted: 2024-04-06

Industry: Derma & Aesthetic Clinic

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 6000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Patient Relation Officer for Derma & Aesthetic Clinic located in #Dubai

We are seeking a dynamic and proactive Patient Relations Officer with a primary focus on in-house cross-sale initiatives. As a key member of our healthcare facility, you will be responsible for building and maintaining strong relationships with patients to enhance their experience and maximize revenue opportunities through cross-selling.

Responsibilities:

• Develop and implement strategies to enhance patient satisfaction and loyalty.
• Engage with patients to understand their needs, preferences, and concerns.
• Provide personalized assistance and support to patients throughout their healthcare journey.
• Identify opportunities for cross-selling additional services, products, or upgrades to existing patients.
• Collaborate with different departments, including marketing and sales, to develop cross-selling campaigns and promotions.
• Track and analyze cross-selling metrics to evaluate the effectiveness of initiatives and identify areas for improvement.
• Act as a liaison between patients and internal teams to ensure seamless communication and coordination of services.
• Stay updated on industry trends, competitor offerings, and best practices in patient relations and cross-selling.
• Uphold compliance with regulatory requirements and ethical standards in all patient interactions and cross-selling efforts.
• Continuously strive to exceed targets and contribute to the overall growth and success of the organization.
• Coordination with Marketing Team.

Qualifications:

• Bachelor’s degree in business administration, marketing, healthcare management, or related field.
• Proven experience in a customer service or sales role, preferably within the healthcare industry.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with diverse patient populations.
• Excellent problem-solving and decision-making abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Office and customer relationship management (CRM) software.
• High level of integrity and professionalism.
• Willingness to adapt to changing priorities and embrace continuous learning and improvement.
• Languages: English and Arabic.
• Salary ranges 6k-10k based on experience.
• Join our team and play a vital role in enhancing patient satisfaction while driving revenue growth through effective in-house cross-sale strategies. Apply now to be part of our dedicated team!

with subject: Patient Relation Officer.