Responsibilities:

Provides direction and guidance to associates to ensure efficient and effective floor operations, customer service.

Complete daily retail administrative tasks.

Manage employees in the department.

Maintains company standards and guidelines around product flow and customer service.

Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, and corrective action plans.

Create and update reports via data entry.

Coordinate with Inbound and Outbound Coordinators for planning and execution purposes.

Ensure proper stock rotation and all supplies needed for the warehouse are available for use.

Comply with OSHA standards.

Keep appropriate records and reports to guarantee that tight inventory control and security are maintained.

Handle and resolve conflict, process team member requests, engage team members proactively and lead team building activities.

Update status of daily tasks, manage reports, team member assessments, issues or concerns, equipment status, and process adjustments.

Ensures standards for quality and customer service are met.

Handles customer questions, complaints, and issues.

Requirements:

Degree in business management or related course.

3-5 years' experience in a similar role.

Experience from manufacturing and/or food processing industry highly preferred.

Excellent MS excel skills.

Experience entering data into dashboards.

IT skills, especially using data analysis software.

Excellent organization, communication, leadership, and interpersonal skills

Excellent problem-solving skills, and a strong work ethic

Ability to write reports legibly and accurately.