DUTIES AND RESPONSIBILITIES 

Under the direct supervision of the Chief of Visitors Service, Nairobi. The incumbent will be responsible for the following tasks:  

CONDUCT TOURS AND BRIEFINGS  

Conduct tours of the United Nations Office at Nairobi   Give briefings and presentations about the United Nations and topics linked to the work of the UN (online or in-person).  Explain the structure and current functions of the United Nations as well as rules of procedure of the Principal Organs of the United Nations and subsidiary bodies.  Describe recent actions taken by United Nations bodies, especially UNEP and UN-Habitat and statements made by them or by the Secretary-General.  Answer questions, precisely and diplomatically, concerning political, economic, and social matters connected with the work of the United Nations.  Provide historical information regarding UNON and its buildings, including the significance of gifts donated by Member States and by other entities.  Observe visitors' behavior and traffic on the tour route and report any security and safety concerns.  Conduct special tours and briefings for new UN recruits, delegates, military personnel, visiting affiliates such as NGOs and corporate executives, VIP guests, and students from elementary to graduate level.  Provide information adapted to the various cultural backgrounds, educational levels, and special interests of the groups visiting.  

PREPARATORY WORK  

Attend briefings provided by the Visitors Service in order to keep abreast of current developments and gets guidance on how to address certain issues. Review press releases and other official UN information material for information.  Maintain up-to-date knowledge of events relating to political, security, humanitarian, human rights and development issues by monitoring daily situation reports as well as local and international news. Request and attend special briefings from high-ranking UN officials/experts on specific UN-related issues.Develop and update materials aimed at presenting the work of the UN to a broader public; or at promoting and marketing the Visitors Service vis-à-vis its target audiences.     Engage with the Visitors Service’s target audiences (via e-mail, social media, newsletters, etc.) in order to inform about the VS services and facilitate tours and briefings. Prepare and translate tours in different languages. Perform other duties as may be assigned.

Qualifications/special skills

Certificate in Public Relations or Communications or Marketing is required. To have worked for at least 6 months in a similar position or as a tour guide is required. Profound knowledge of the history, structure and work of the United Nations is desirable High level of customer orientation and patience is desirable Flexibility to adapt working hours according to demand is desirable Photography and social networks writing is desirable

Languages

Fluency in oral and written English is required. Fluency in oral in either Chinese, French or Arabic is required. Knowledge of German and other UN languages is desirable.