Role Summary 

The role holder supports the Operations Manager in managing human resources effectively and ensuring administrative functions run smoothly. 

Key Duties and Responsibilities 

Administrative support: Perform, coordinate, and oversee a wide range of administrative tasks centered on helping manage the Operations Manager’s workload, improving efficiency and executing business plans. 

Recruitment and selection: Develop and manage job adverts, assist in shortlisting candidates, schedule, and participate in interviews and manage the hiring process. 

Employee onboarding: Assist new employees with contracting, coordinate the orientation program with the hiring unit, and ensure smooth integration into the company. 

Employee relations: Address inquiries regarding HR policies and procedures, handle staff concerns, coordinate staff engagement programs and record staff feedback for continuous improvement. 

Leave management: Track staff attendance, process leave applications, maintain leave records, and update staff on leave balances. 

Performance management: Assist staff with performance evaluation processes, provide feedback and maintain performance records. 

Training and development: Coordinate and schedule staff learning and development programs and maintain training records. 

Policy development and implementation: Assist in the development and implementation of HR policies and procedures, ensuring compliance with legal requirements and best practices. 

Payroll and benefits administration: Assist with payroll processing, maintaining related employee records, and managing employee benefits programs. 

Records management: Maintain accurate and complete HR and employee records, open and update various business files while ensuring safety and confidentiality of such records. 

Establish and maintain a record of all required facility licenses and insurance policies and coordinate timely renewal process. 

Perform general administrative tasks such as managing office supplies, coordinating travel arrangements, and organizing company events. 

Prepare and timely submit dynamic reports to the Supervisor. 

Perform any other duties as may be assigned by the Supervisor from time to time. 

Competencies Required 

Knowledge of best and current HR practices, approaches, policies, and procedures. 

Knowledge of the Kenyan Labor Laws. 

Highly ethical, has integrity and observes confidentiality. 

Exceptional communication skills - listening, oral and written. 

A team player with strong interpersonal skills. 

Strong leadership skills. 

Attention to detail. 

Highly organized with good time management skills. 

Adaptable and flexible with ability to work with minimal supervision. 

Strong negotiation and persuasion skills. 

Strong problem solving and conflict resolution skills. 

Business awareness and a good knowledge of current industry trends. 

Requirements 

Degree in Human Resource Management or Business Administration from a recognized institution. 

A Certified Human Resource Professional (CHRP) qualification will be an added advantage. 

At least three (3) years’ HR experience; experience within the health sector is preferred. 

A member of Institute of Human Resources Management (IHRM) with a valid practicing license. 

Advanced knowledge of MS Office Suite (Excel, Word, PowerPoint and Outlook) and Internet.