At M-KOPA, We Finance Progress.

Recognized twice by the Financial Times as one Africa’s fastest growing company (2022 and 2023) and by TIME100 Most influential companies in the world 2023 , we’ve served over 3 million customers, unlocking $1 billion in cumulative credit for the unbanked across Africa. At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

As the Senior Training Manager, you will lead all aspects of sale force training at M-KOPA to ensure we continue to develop and support, productive, and motivated sales agents.

Reporting to the Director of Commercial Operations, your responsibilities will work across all M-KOPA markets with the in-country sales and trainer teams. This position entails traveling to markets where M-KOPA has a presence for approximately 80% – 90% of the time.

You will be responsible for maintenance and enhancement to current methodologies and systems for onboarding new sales recruits, upskilling existing sales agents, and ensuring ongoing productivity. You will oversee the full end-to-end activities involved in training design, training approval, training coordination, and train-the-trainer deployment. You will refine M-KOPA’s training regimes, coordinate training in the field and monitor the impact on sales performance.

What will you do:

• Lead the design and management of M-KOPA’s training program, including content creation, learning management system maintenance, sales collateral, and other training materials.
• Build an overall sales curriculum that includes the delivery of static and interactive training modules.
• Establish role-specific job aids, facilitator and participant guides, on-the-job training systems, and demonstration/role-play models.
• Design all training methods informed by the priorities of our teams and in consideration of the our goals.
• Manage any external partners/vendors used to support creative content design or learning management tools.
• Collaborate with department heads and in-country teams to roll out training in the field.
• Support the training leads and trainers in all M-KOPA markets to ensure the deployment and adoption of training programs aligned with the country’s priorities and Goals
• Build train-the-trainer systems and lead the set-up of these programs to cascade new content and methods throughout the organization
• Partner with HR, Marketing, Data, and Sales teams to identify areas that require training support, develop program requirements, set delivery plans, and track performance
• Advocate for training improvement by overseeing the effectiveness of M-KOPA’s training programs
• Work with the in-country teams to guide the use of new training methods and track adherence to new protocols.
• Measure program delivery quality and evaluate the effectiveness of sales onboarding, sales conversion, and overall agent productivity.
• Review the progress and upskilling of sales representatives.
• Provide insights from users in the field and design the systems and Goals to report out training results to management teams.

What We’re Looking For:

• You have sales and business operations experience, with over 2- 3 years of experience in a training development role, preferably as a manager overseeing a team of trainers.
• You enjoy traveling and working across multiple markets.
• You have experience facilitating training campaigns through instructional design, adult learning methodologies, and learning evaluation models.
• You have developed expertise in using digital tools and platforms to deliver interactive training content for sales teams.
• You are a detailed orientated and happy to communicate your ideas
• You love inspiring individuals to get the best out of them.
• You love working in a scaling organization with high frequency of change and enjoy collaboration across multiple teams and departments.
• Bachelor’s degree or equivalent;
• #LI-Remote

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

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