The utility firm’s managing director and CEO, Joseph Siror, assured customers that the agency was committed to clearing the delays.
“In the recent past, we have experienced challenges with the procurement of critical materials which has negatively impacted our drive to onboard new customers,” Siror said.
“I am happy to note that these challenges have been addressed and we have started receiving meters, which we are deploying to clear pending connections,” he added.
According to its charter, the issuance of meters is set at about three days.
In the period, the company will connect over 320,000 customers using meters that were procured recently.
Currently, the total number of pending new connections stands at 236,924.
Through the RRI that commenced this week, the firm has installed 10,759 meters for new connections.
Despite the company’s campaign to raise the national electricity access rate, many customers have been forced to wait for long periods as protracted court battles hindered the procurement of meters and other materials.
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