Online taxi firm Bolt has said it will work with the National Transport and Safety Authority (NTSA) to unlock standoff over renewal of its license.

According to reports, the firm had written to NTSA seeking renewal of its licence but the regulator declined over breach of Transportation Network Companies (TNC), Owners, Drivers and Passengers Regulations, 2022, with the “most pressing concerns” relating to commission charges and an “illegal” booking fee.

Some of the complaints NTSA wants addressed include commission charges and an illegal booking fee which has caused significant concern amongst the driver community.

Acting Director General of NTSA, Cosmas Ngeso said they have received complaints and strong proof that the online cab service was charging commission rates higher than 18 per cent.

“In response to the ongoing conversations on our licence renewal, Bolt would like to reaffirm our commitment to the Kenyan market. Adherence to Kenyan regulations remains a top priority as it is foundational to building a long-term sustainable business that positively contributes to all stakeholders in the ecosystem.

“We remain open to collaborative dialogue with our regulator, driver partners and the wider public to continually ensure full compliance with regulation and expand income generation within our platform.”

Last year, in fulfilment of the licensing requirements, Bolt was issued with a Transport Network Company licence, effective 28th October 2022, it is set to expire in slightly over two weeks.

Bolt said “To ensure efficiency on our platform and the continued innovation and enhancement of our technological features, Bolt charges a fixed percentage booking fee that is paid by the passenger.”