Location: Head Office, Nairobi
Reports to: Head of Business
Application Deadline: 4th August, 2023
Job Purpose
Drive strategic focus by developing the overall sales & operational strategy in relation to Diaspora Banking
Key Responsibilities
- Develop and implement appropriate customer value propositions for the Diaspora clients in order to bridge the business opportunity gaps existing in this segment.
- Acquire and retain new clients and ensure maximum product utilization to meet customer needs
- Grow a quality portfolio
- Provide advisory and value-added services by analyzing Diaspora customer’s investment needs and recommend appropriate investment options
- Evaluate customer’s financial data or investment objectives and recommend products/services based on the client’s risk profile and personal financial statements
- Design product and service offerings to Diaspora Client to meet their unique expectations
- Provide leadership, develop and motivate the team members
- Drive the financial & business growth targets for Diaspora Banking
- Grow the Bank’s market share in the chosen Diaspora segments
- Develop and manage Diaspora Banking strategic partnerships
- Manage and mitigate risks associated with this market segment
- Ensure strict compliance to local and international regulatory requirements and policies
Skills, Experience And Competencies
- Business related degree
- 12 years’ experience in Banking with at least 3 years leading a Diaspora Team
- Master’s degree in business
- Certified Financial Planner/ Wealth management certificate
- Experience of working in the Banking industry and Kenya
- Job specific competencies
- Lending experience
- Experience in customer acquisition and retention
- Vast understanding of Diaspora market and remittances and regulations
- Strong project management and excellent stakeholder management skills (required)
- Strong marketing knowledge
- Product management experience (preferred)
- Have good relationship management skills and be meticulous paying attention to details, and able to perform under pressure
- Solid marketing background with good knowledge in wealth products is definitely an advantage
- Self-motivated and excellent in digital project management skills.
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Personal Attributes:
- High level of professionalism, honest with impeccable integrity (high ethical standards)
- Proactive, result-oriented, with can-do attitude and capacity to think out of the box
- Dynamic, enthusiastic, results oriented individual with excellent communication and social skills
- Possessing strong organizing, planning and integration skills
- Proven ability to build strong, cohesive partnerships with the customer, business, operations, technology and other key stakeholders and work effectively in a collaborative and dynamic organization
- Have a high sense of diplomacy, accuracy, attention for detail and with strong analytical ability
- Strong business sense, sound leadership and communication skills.
