Job description

Organizational Background

Founded by a group of committed Kenyans, Lwala builds the capacity of rural communities to advance their own comprehensive well-being. We support communities to design, implement, and evaluate solutions to their most pressing health challenges.

Then, we build coalitions of communities, health workers, government, and universities to generate evidence of impact and infuse these insights into the formal health system in Kenya and beyond. This bottom-up change promises holistic solutions that are custom-built for the systems they are meant to reform.

Job Summary – Purpose

The organization is seeking to employ an enthusiastic and driven individual to assist our People & Culture Department with administrative and HR-related tasks.

The People & Culture Assistant’s responsibilities include updating employee absence records, filing HR documents accordingly, initiating background checks on shortlisted candidates, and providing suitable recommendations to improve HR policies. You should also be able to draft employee communications notifying staff of policy and procedural changes.

To be successful as a P & C Assistant, you should keep abreast of the latest developments in labour legislation to determine how company HR policies may be affected. Ultimately, an outstanding assistant should be detail-oriented and able to demonstrate excellent administrative and organizational skills.

Key Responsibilities

The responsibilities of the P & C Assistant include but are not limited to:

1. HR administration
2. Track progress, deadlines, and priorities of all activities.
3. Taking minutes during departmental & general staff meetings.
4. Requisition and expense management.
5. Leave management by providing monthly report.
6. File management of all documents.
7. Prepare Word, Excel and PowerPoint documents.
8. May be responsible for making meeting and travel arrangements.
9. Pre-employment processes.
10. Sort incoming resumes and logs them into appropriate tracking spreadsheets.
11. Complete and mail out regret letters.
12. Coordinate candidate interviews, physicals, and testing Send background checks to HR Plus and save results when they are returned.
13. Complete and mail out offer letters.
14. Manage client satisfaction.
15. Maintain a satisfied level of customer service with clients both internal and external.
16. Properly handle client requests through responsiveness, follow-up, and escalation.
17. Team work:

• Proactively with other team members.
• Prioritize activities for the best interest of the team when working on joint projects.
• Handle client requests and deliver quality solutions if able, or escalate the request to a more senior team member
• Openly share new ideas and information with other team members.
• Keep other team members apprised to avoid surprises and disappointed clients.
• Manage and Accurately Report on leave balances

• Qualifications, Skills, and Abilities

  1. Personable, able to comfortably and pleasantly deal with a variety of people.
  2. Strong customer service skills.
  3. Problem-solving capabilities necessary to accomplish the duties and tasks of the position.
  4. Ability to correctly make decisions involving client issues/ problems including when to escalate the problem to a more senior person.
  5. Exceptional written and oral communication skills.
  6. Excellent organizational and planning skills.
  7. Ability to effectively learn and acquire new knowledge and skills.
  8. Ability to share knowledge and work in a strong team-oriented environment.
  9. Detail oriented.
  10. Proficient in Word, Excel, PowerPoint, and e-mail.

  Level of Education/Academic Qualification

  1. Diploma or Higher Diploma in Human Resource Management or Business Administration.
  2. Bachelor’s Degree in Human Resource Management

  Other Competencies/Abilities/Skills Required

  1. Attention to detail.
  2. Strong analytical, judgment, and decision-making skills.
  3. Realistic – able to deal with practical, hands-on problems and solutions.

  Characteristics

  • Communication skills – Strong written and verbal communications skills are essential, in particular, the ability to communicate complex thoughts and ideas simply and effectively.
  • Self-starter – The individual must be a highly motivated self-starter who can creatively ensure that the engagement between different teams (mainly the People & Culture department) is cohesive while ensuring that the main decisions are evidence-based.
  • Energy, motivation, and stamina – The role can be demanding and, at times, subject to external pressures for timely completion. The candidate must be adaptive, creative, organized, and highly motivated.
  • Honesty – must be an open-ended person always be clear and open with everyone in matters relating to work.

  To Apply

  Please follow the link >>> People & Culture Assistant – Temporary Role to fill in and attach the details below:

  The application deadline is 31st July 2023

  Lwala Community Alliance is an equal opportunity employer and does not ask for fees at any stage of the recruitment process. Successful candidates must abide by Lwala’s Antifraud & Bribery Policy and Safeguarding Policy, including protection of children and vulnerable adults.