The objective of this position is to provide world-class customer service, delivering quality at all times and ensuring total Customer Delight. To always deliver service in the true spirit of our values – Responsive, efficiency, accessibility, Reliability, integrity, and caring.

Duties and Responsibilities

Reporting to the Lead Admission Officer,, the position holder will be responsible for the following, amongst others:

• Answer incoming phone calls on designated lines
• Respond to customers’ emails.
• Manage and resolve customer complaints on call.
• Document all calls information according to standard operating procedures
• Identify and escalate issues to supervisors when the need arises
• Compiling reports on overall customer satisfaction
• Keeping records of customer interactions.
• Keep an up to date report of all enquiries and follow up status
• Filling of application forms
• Processing of admitted forms
• Preparation of admission letters and dispatch to applicants
• Follow up for admissions and reporting
• Providing correct information to clients and other stakeholders.
• Managing incoming calls and outgoing calls
• Participating in ensuring student retention.
• Contributing to team effort by accomplishing related results as needed

Qualification Requirements

• Bachelor’s Degree in Communication, Public Relations, Business or Marketing
• At least 1-year relevant experience in Customer Service.
• A motivated self-starter
• Extra Miler and a Problem solver.
• Advanced skills in MS Office (Excel, PowerPoint) and the internet.
• Problem-solving skills.
• Excellent communication skills including fluency in written and spoken English
• Ability to adhere to deadlines
• Passion for quality, keen and self-driven
• Good analytical and reporting skills
• Good understanding of University procedures and standards
• Understanding of University QMS procedures and standards.

Interested candidates should send their applications to [email protected] quoting the job reference number (Job Ref: ZU/10/Adv/06/2023) on the subject line and not later than 29th July 2023. 

Kindly note that only shortlisted candidates will be contacted.

Note: We do not ask for money in any step of the hiring process and all meetings in regards to this recruitment will be held at our offices: Beware of fraudsters.