Reservations Supervisor

Company Description

The iconic Fairmont Mount Kenya Safari Club is a luxury 5-star resort located in the Mount Kenya Wildlife Conservancy in Nanyuki, Kenya. The hotel is rooted in history and has evolved from the vision of its founding members in the early 1930’s as a hunting ground to a beautiful story today as a hotel within a conservancy. The organization plays a crucial role in its host community through conservation and sustainability initiatives. As part of the conservation work, the property has a goal to rehabilitate and release the antelope species called the “Mountain Bongo’s” who were heading towards extinction and hence continues to make historic strides for future generations.

Nestled in the lush foothills of Mount Kenya, it is strategically located on the Equator offering 100 luxury rooms and villas. The hotel features a prestigious main structure that reflects the 1950’s colonial architectural design with a luxury country club feel, complemented by independent quaint cottages, including William Holden’s original cottage which offers breathtaking views of the mountain.

The hotel guests can indulge in an array of exciting outdoor activities including animal orphanage visits, destination dining, bongo tracking, horse riding in the forest/conservancy, phenomenal breakfasts at the slopes of Mount Kenya, and open fire dinner concepts at the foothills of the Mountain. Moreover, the F&B offerings include an all-day dining restaurant, a fine dining grill restaurant, a bar, and banquets/wedding destinations.

Job Description

• Training and developing the reservation team
• Implementation and review of procedures within the department
• Responsible for performing the daily arrivals check and accurately check arrivals/reservations on rate, market segment, notes and traces
• Liaising with other departments and management teams regarding bookings
• Overseeing bookings and checking reservations made by the reservation team
• Provide clear communication on key bookings including timelines for arrivals, stay overs and departure instructions
• Handling all guest complaints and information regarding hotel services ensuring guest satisfaction at all times.
• Ensure all reservations are accepted, recorded and confirmed in accordance with company policy and in an efficient and courteous manner.
• Confirming reservations and entering all room reservations into the reservations system Opera
• Assist in the smooth running of the Reservations department. Balance and audit all Front Office postings and settlements.
• Handling all incoming telephone calls, internet bookings, emails and faxes
• Ensure all back up is attached to the daily folder that is distributed to the Front Office.

• Qualifications

  • Bachelor’s degree in hotel management or relevant education for this role.
  • 2 to 3 years work experience in a similar position is preferably in a luxury hotel
  • Strong interpersonal and communication skills.
  • Enthusiastic, stress resistant and professional communicative skills
  • Ability to remain calm during difficult situations in a very busy environment
  • Excellent command of English, other languages would be an added advantage
  • Knowledge of reservations systems and operating systems including Opera
  • Manage group and interpersonal conflict situations effectively.
  • Strong leadership and communication skills.
  • Excellent understanding of, and skills to develop market analysis, pricing analysis, and inventory management systems

  Additional Information

  What’s in it for you:

  • Private medical insurance as per Hotel offering
  • Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
  • Working with a hotel rich in history and known for exemplary services while growing your career
  • Employee Benefits Card offering discounted rates in Accor Worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21

  Your team and working environment: A Luxury Hotel in a magical destination, you will be working with a diverse team and an environment that encourages you to be yourself and discover limitless possibilities.

  Our commitment to Diversity & Inclusion:

  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

  Why work for Accor?

  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

  Do what you love, care for the world, dare to challenge the status quo!

  #BELIMITLESS

   

  “Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.

  Our ambition is to provide meaningful employment, a warm  and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

  Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.”

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