Job Description
The Systems Administrator will have the following responsibilities:
1. System Support:
- Ensure that the CBS is operating with maximum efficiency by daily monitoring of the servers, database and the Orbit-R application.
- Ensure smooth integration of systems at all times
- Ensure that normalcy is regained within the shortest time possible in case of a downtime
- Assist the branch to run its end-of-day procedures and analyse errors arising from the process
- Run and monitor daily data backup processes
- Monitor the DR Servers and ensure log files are being copied and applied as expected
- Perform root-cause analysis for recurring incidents, formalize test plans and implement troubleshooting procedures for the ERP system and other business applications
- Manage the hardware, software, network and security for business-critical servers with full backup and disaster recovery
- Resolve user service requests lodged via the helpdesk
- Manage user access management in various systems
- Monitor server performance and management
- Generate and extract management reports
- Conduct end-user training for new staff on the usage of the various systems
2. Internal Process Automation:
- Establish networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards
- Risk identification and coming up with mitigations around the system
- Facilitate set up and roll out of Daraja Virtual Accounts & Daraja Mobile Loans
- Manage partner integrations
- Cost management – plan and control the allocated budget
- Conduct utility payment on channels, Clearing System/ Agency System
3. Network Maintenance:
- Design and enforce network systems policies and procedures
- Ensure that the LAN is up and working at an efficient speed
- Ensure all users’ workstations are having a healthy network connection
- Ensure that the internet is up and efficient
- Report incidents that are beyond the Daraja I.T Department to the ISP and follow up to have downtimes restored within the shortest time possible
4. Digital Channels Revenue Generation:
- Recommend and motivate new services based on market trends, customer needs and the Company’s strategy
- Drive adoption and growth of Alternative Business Channels at Daraja Bank by leveraging on existing technologies and adopting new innovative ones in order to drive Non-Funded Income as a major income generator for the Bank
- Facilitate product development along the ABC module
5. Customer Perspective:
- Ensure fast turnaround time on customer service delivery on all IT-related platforms
- Act as custodian of service-level agreements with suppliers
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6. Reports:
Generate the following reports on a daily basis:
- System Uptime – Network, Core banking & Mobile Banking
- Intrusion reports – Network
- Replication DR-DC- Status
Skills and Experience
The Systems Administrator should fulfil the following requirements:
• Degree in Information Technology, Computer Science or a related field
• Minimum of 3 years experience in a similar role
• Certification in core areas of networking, cabling and database management
• Knowledge of managing Linux and Windows systems in a business environment
• Experience in hosting environments involving multiple virtual hosts based on different virtualization technologies
• Experienced in ERP software, Microsoft back office and office automation products
Work Status
- Valid work authorization for Kenya
Job Overview
- Career Level
- Industry
- Experience
- Qualification
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