The Hotel Operations Supervisor is responsible for providing overall coordination & support to Cysuites Apartment Hotel team, ensuring optimal efficiency of hotel operations
RESPONSIBILITIES
- Assist management with the supervision of all aspects of running the hotel, working with department heads, suppliers and stakeholders
- Supervise to ensure the hotel premises are in operative condition having met all safety regulations, health, legal and licensing requirements
- Attend and contribute to regular operations team meetings to discuss operational matters, sales targets, guest experience feedback, restaurant feedback and any staff issues
- Prepare, copy, and distribute reports to management as required.
- Supervise all hotel projects and liase with contractors for their timely completion.
- Work with departmental heads to investigate and handle complaints, disturbances, emergencies, etc. Anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
- Work with housekeeping to ensure all areas of the apartments are functioning to paramount standards (e.g. cleanliness, bathroom cleanliness, outdoor cleanliness and conditions and functionality)
- Supervise maintenance and ensure regular maintenance of all equipment in the Hotel and ensure they are in good working condition
- Coordinate with department managers when necessary to ensure optimal functioning of the hotel. Closely monitor departmental overheads/ expenditures and keep them within allowable cost margins
- Any other duties that may be assigned from time to time
REQUIREMENTS
- Degree or Diploma in Hospitality Management or any other related field.
- Minimum 3 years of relevant work experience
- Computer literacy and proficiency in use of the Hotel Information Management Systems and Revenue Management Systems desired.
- Excellent revenue management skills with experience of budgets, P&L’s and forecasting.
- Must have exceptional communication skills.
- Must have excellent customer relations and people management skills.
- Must be able to work well under pressure and under minimum supervision.
- Must have conflict resolution skills to keep guests happy and to help guarantee their continued patronage
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