Job description

Role

• To maintain restaurant hygiene.
• Welcome guests and maintain high standards of restaurant hygiene as per Company SOPs.

Key Responsibility Areas

• Ensure that tables are ready to receive new guests by removing dirty dishes.
• Ensure clean table, mats, windows, chairs, shelves, floor, flowers and lampshades for the front of house.
• Assist the wait staff during busy shifts to reduce the customer wait time and ensure all meals are served hot and fresh.
• Channels any communication from the guests with the servers, hosts, chefs and barista’s to ensure an efficient working relationship.

Qualifications                         

• Excellent customer care technique and application                                       
• KCSE Certification with minimum grade of C+
• Excellent verbal communication skills must be able to clearly communicate guests’ needs to managers
• Ability to provide excellent customer service
• Ability to handle a fast-paced working environment
• Food safety training will be a plus
• Must have good menu knowledge
• Must be able to reach, bend, stoop and wipe
• Keen on details

Experience

• Work experience as a Busser, Food Runner or other entry-level role in a restaurant is a plus

Special Conditions of Employment

• Flexibility to work in shifts, including weekends, evenings and holidays
• Physical ability and stamina to carry heavy trays and stand for long hours

Core Competencies

• Ability to think and make quick decisions under pressure
• Must be able to multitask
• Must be Attentive to details 
• Must be a Team Player
• Must be Organized and flexible 
• Must be a good listener

Role overview

FUNCTION
Sales & Customer Service

INDUSTRY
Food & Beverages

YEARS OF EXPERIENCE
0-1 years

LOCATION
Nairobi

About Java House

Java House, commonly referred to as ‘Nairobi Java’, opened its first store in 1999 at Adam’s Arcade in Nairobi. With the aim of introducing gourmet coffee drinking culture in Kenya, the first outlet was a coffee shop and later the brand evolved to an American diner style restaurant to its present-day status as a 3 -day part coffee-led, casual dining concept.

Java House is now one of the leading coffee brands in Africa and has grown to have outlets in 14 cities across 3 countries in East Africa (Kenya, Uganda and Rwanda). It has also birthed two sister brands Planet Yoghurt, a healthy, tasty and fun frozen yoghurt store and 360 Degrees Pizza, a casual dining restaurant.

“Welcome to Java. A home away from home”

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